deugro

Senior Executive - Customer Service

deugro  •  Pune, IN (Onsite)  •  19 hours ago
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Job Description

Senior Executive - Customer Service

Key Responsibilities: -

  • Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
  • Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
  • Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure
    smooth execution of services
  • Support the sales team with client servicing, follow-ups, quotation coordination, and
    order execution
  • Oversee order processing / shipment coordination / documentation, ensuring accuracy
    and compliance with company procedures
  • Collaborate with internal teams to resolve operational challenges and improve service
    delivery
  • Maintain regular communication with customers regarding service updates, delays, and
    resolutions
deugro

About deugro

deugro is a highly specialized freight forwarder with a strong focus on turnkey logistics solutions for industrial projects. It has a proven track record in successfully executing projects of any magnitude, even under the most challenging conditions and requirements.

deugro focuses wholly on identifying and solving clients’ specific needs with unique tailor-made solutions to fulfill all requirements. To deliver the best in both cost and performance, deugro serves as an extension of its clients in their respective supply chains. It provides ocean and inland waterway freight services, road and rail transportation as well as air freight to almost any destination.

Thanks to a vast network of more than 70 company-owned offices in over 40 countries, deugro leverages comprehensive and in-depth expertise around the world to deliver on its promise.

deugro was founded in 1924 in Frankfurt am Main, Germany and is a family-owned enterprise in its third generation, with nearly a century of experience in the logistics industry. Today, deugro is an independent company of the deugro group, which is comprised of several companies focusing on project freight forwarding, ocean transportation of heavy lift and project cargo, transport and marine engineering as well as heavy haulage equipment operating.

Privacy Policy: https://deugro.com/legal-policies-privacy/privacy-policy/

Imprint (“Impressum”)

This imprint contains all necessary information for our web presence on deugro.com as well as for our web presence on LinkedIn.

Dehoco License AG

Huobstrasse 3

8808 Pfaeffikon SZ

Switzerland

Represented by:

Mrs. Natalie Press-Poole

Mr. Thomas C. Press

Contact:

Phone: +41-43-211-10-40

E-Mail: info@deugro.com

Statutory Seat:

Freienbach, Switzerland

Commercial Register:

Schwyz, CHE-114.541.969

VAT Number:

CHE-114.541.969

Responsible for editorial content:

Sascha Gohlke

DEHOCO (Deutschland) GmbH

Martinistrasse 34

28195 Bremen

Germany

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Pfäffikon, CH
Year Founded
1924
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