We are seeking a detail-oriented and analytically strong professional to support the company’s complaints governance and oversight framework across all business units. The role will be responsible for conducting regular quality assurance reviews on complaints handling, performing root cause analysis on complaint trends and process issues, and preparing clear management reports to support timely remediation and continuous improvement.
The incumbent will work closely with business units, complaint-handling teams and compliance to ensure complaint cases are reviewed consistently, root causes are identified and tracked to closure, and complaint metrics and trends are accurately consolidated for management oversight. The role requires strong written communication, sound judgement, and the ability to translate complaint data into actionable insights that improve customer outcomes and strengthen controls.
Key Responsibilities include:
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
