The position of Collection Specialist is responsible for daily oversight of Tier 1 & 2 client portfolios. The Collector will monitor aged AR, send statements/ invoice copies to clients and resolve client disputes in a timely manner. Additionally, the Collections Specialist will partner with key stake holders to address customer delinquencies.
• Demonstrates ability to perform all appropriate tasks within Collection Department.
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
• Route customer service emails and phone calls to the appropriate department for resolution
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues.
• Demonstrates company and department core values, operating principles, and customer service standard.
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
• Other duties as assigned.
• Minimum 3 years of collection experience required
• Collection experience in a variety of industries
• Experience in high volume, high activity environment
• Excellent customer service skills
• Intermediate excel experience
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
