Job Description

The primary role of the Senior Executive Casino Host is to manage all aspects of strategic relationships with a specific group of 900–1,200 VIP players, overseeing account development, relationship building, and service while on property. The overarching purpose in this role is to develop lasting, growth-oriented relationships with each customer through a combination of in-person and phone-based sales activities. To achieve this goal, the Senior Executive Casino Host will have access to a variety of technical tools and collaborate with property partners who support your efforts. Together, these resources will enhance gaming revenue growth through the development of our customer base. This role maintains relationships with valued gaming guests and actively markets our gaming products to potential high-limit players.

• Responsible for booking all guest trip accommodations.
• Handles and resolves player problems or service issues that may arise.
• Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance.
• Ensure that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed.
• Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs.
• Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property. Drives revenue and profits from target guests to achieve stated goals.
• Provides complimentary services to target guests in accordance with established and approved guidelines. Complies with all state and local regulatory requirements.
• Flawlessly plans, schedules and makes arrangements for targeted guests on cross-brand or cross-property trips. Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue. Uses all necessary systems for the purpose of tracking complimentary items, guest contacts and event reservations.
• Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
• Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players.
• Significant amount of time customer facing; participating in special events and social functions.
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
• Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
• Establishes, coordinates, and leads both on and off-property VIP events.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully empowered with comping authority.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.

• Must be at least 21 years old or older
• Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
• College degree or equivalent experience preferred but not required
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal, communication, problem solving and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Must have excellent oral and written communication skills

Additional Requirements

• Must be able to maneuver to all areas of the casino.
• Must be able to lift and carry up to 30 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk areas.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate areas containing secondary smoke.

Gaming Permit Non-Key

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.