Job Description

[What the role is]

The successful candidate will primarily be responsible for supporting the operations, systems administration, and driving process improvements to enhance the Student Internship Programme (SIP) experience and operational efficiency across the Polytechnic.

[What you will be working on]

The successful candidate will be expected to:

• Povide operational support and system administration to schools, including the SIP system, dashboards, Internship Resource Hub and other digital platforms.
• Liaise with schools to gather operational requirements and feedback, coordinate follow-up on operational and system-related issues, update guidelines, standard operating procedures (SOPs) and reference materials to support consistent implementation.
• Maintain SIP resources, including dashboards, Internship Resource Hub, and other digital repositories to ensure information remains accurate, current, accessible, and aligned with operational needs.
• Compile and prepare internship statistics and management reports to support reporting requirements for the Ministry of Education (MOE), TP Management and other relevant stakeholders.
• Develop and maintain communication materials and digital platforms to support stakeholder engagement, change management, and dissemination of information.
• Support the testing, user acceptance testing (UAT), implementation and post-implementation support of new SIP systems and digital solutions.
• Perform any other duties and responsibilities assigned by the department.

[What we are looking for]

• Qualifications in business administration, data analytics, information systems or related discipline.
• Relevant working experience in operations, systems administration, project coordination, or service delivery.
• Detail-oriented with the ability to manage multiple tasks and ensure accuracy in reporting and documentation.
• Strong interpersonal and communication skills with the ability to work effectively with internal and external stakeholders.
• Able to work independently while contributing effectively within a team environment.
• Resourceful and proactive in resolving issues and improving processes.
• IT-savvy, adaptable and comfortable working with systems, data, digital tools, automation and AI-enabled solutions; experience with system testing, data reporting or agentic AI would be an advantage.