Job Description

We are seeking a highly organised, detail-oriented, and proactive Agency Management Executive to join our Manulife FA Agency Management team. In this role, you will provide comprehensive support across social media governance and executive scheduling. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is committed to maintaining high standards of compliance, organisation, and stakeholder service.

Position Responsibilities:

• Review representative-created content (social posts, eDMs, presentation decks, scripts, event materials) across social media platforms to ensure alignment with MAS advertising guidelines, internal compliance policies, and brand standards.
• Provide clear guidance, feedback, and recommendations representatives, ensuring compliance requirements are well understood and implemented.
• Maintain accurate review records and audit trail documentation.
• Serve as central liaison across departments for issues or queries requiring agency clarification.
• Coordinate and manage internal clarifications and progress, ensuring timely escalation and resolution.
• Administrative tracking and follow-up of governance related items, including but not limited to mandatory trainings, attestations, CPD hour requirements, service recovery, etc.
• Support event planning, logistics, and post-event reporting, process marketing invoices and maintain documentation records.
• Provide administrative and coordination support for agency communications, agency-related projects and internal taskforces.
• Support MFA CEO in an Executive Assistant function, including but not limited to coordination of CEO’s schedule, documentation management with a high degree of confidentiality, accuracy, and professionalism.

Required Qualifications:

• Diploma or Degree in Business, Marketing, Communications, Finance or related fields
• 1–3 years of experience in financial services, agency management, compliance, or marketing operations preferred
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word) & Canva, with good sense of design aesthetic.

Preferred Qualifications:

• Strong attention to detail and ability to manage compliance-heavy tasks
• Excellent written and verbal communication skills
• Ability to coordinate with multiple stakeholders under tight timelines
• High level of professionalism and confidentiality, especially when handling sensitive CEO-facing responsibilities.
• Strong scheduling and organisational skills, able to manage multiple deadlines simultaneously.
• Strong working knowledge of digital marketing and social media platforms; familiarity with regulatory frameworks governing marketing and advertising in financial services is a plus.
• Experience in reviewing marketing content or handling compliance workflows is an advantage.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Willing attitude to learn in a fast-moving environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid