Job Description

[What the role is]

Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce Awards 2025

Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025

The Senior Executive/Assistant Communications Manager (Web) oversees the daily operation of SP’s corporate website. The candidate will support the web team in content management, ensuring accuracy and consistency, coordinating with stakeholders, and managing web vendors for updates and campaign pages. It also involves website administration, user support, and IT-related tasks such as troubleshooting, training of Schools & Departments web editors, and procurement tasks. Lastly, the candidate will also support the team in analysing website data to improve and enhance SP’s online presence.

[What you will be working on]

Responsibilities

Website Content Management

• Manage day-to-day operations of SP’s CMS (Sitefinity), including uptime, performance, security, and compliance
• Maintain, define, and enforce CMS governance, website standards, and publishing workflows across SP
• Create or adapt content for website in line with organisation strategy
• ⁠Administer CMS templates, components, workflows, and user permissions
• Ensure consistency in design and content across the website

• Work with internal stakeholders to ensure all content on the SP Website is accurate, current and updated
• Provide technical support and basic CMS training / guidance to Schools and Departments.

• Manage web vendor for the creation of campaign webpages for corporate event

Website Administration and IT support

• Day-to-day administration of the SP Website including creation/deletion of user accounts and troubleshooting user account-related issues.
• Provide support to internal stakeholders for website-related queries, including organising training sessions to ensure all stakeholders are up-to-date on best practices
• ⁠Troubleshoot and resolve technical website issues with vendors, IT partners and internal stakeholders.
• Manage web vendor to work on Service Requests from the various schools and departments (evaluate feasibility, budget, timeline, etc.)
• Assist in procurement processes

Web Traffic Analysis for actionable insights

• Support the team to analyse the impact of paid campaigns in driving traffic to the website

• Monitor website analytics data (WOGAA, Google Analytics, GTM) and provide timely updates to management, with actionable insights to improve the SP Website user experience
• Support other administrative duties where required

[What we are looking for]

Requirements

• Tertiary education in Communications, Marketing, Advertising or related fields
• 2-4 years of experience working on websites that use enterprise-level content management systems e.g., Sitefinity, Sitecore or Drupal
• Knowledge on User Interface and User Experience design and best practices will be advantageous

• Proficiency in basic website coding will be advantageous e.g., HTML, CSS, Javascript
• Proficiency in data analytics will be advantageous e.g., Google Analytics
• Proficiency in SEO will be advantageous
• Proficiency in basic image editing software will be advantageous e.g., Adobe Photoshop

Successful candidate will be offered a 2-year contract in the first instance.

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.