Job Description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Function

Responsible for ensuring smooth execution of daily operations within the Account Maintenance Group, including end-of-day reconciliation to confirm timely handling of all requests. Duties include processing and maintaining all customer and account-related updates as Maker or Checker, in strict adherence to established Standard Operating Procedures (SOPs). All activities must be completed accurately and within agreed Service Level Agreements (SLAs) to ensure compliance with regulatory requirements and maintain operational efficiency.

Key Responsibilities

Customer Data Processing & Maintenance

• Responsible for processing and maintaining all customer and account-related updates as Maker or Checker.
• Ensure all activities adhere to established Standard Operating Procedures (SOPs) and are completed accurately within agreed Service Level Agreements (SLAs) to maintain compliance and operational efficiency.

Monitoring & Reporting

• Review and monitor exceptional maintenance reports, including unsuccessful normalization requests, NRA reports, and other related exceptions.
• Escalate issues promptly to the appropriate parties, Team Leader, or Unit Head for timely resolution.
• Prepare and submit management and regulatory reports accurately and within stipulated timelines, including SREF justifications for amendments and other compliance-related documentation.
• Maintain attention to detail to uphold high standards and meet all regulatory requirements.

Testing & Continuity

• Participate in User Acceptance Testing (UAT) for system enhancements to ensure functionality and readiness.
• Contribute to Disaster Recovery (DR) and Business Continuity Plan (BCP) exercises to support operational resilience and preparedness for unexpected disruptions.

Ad-hoc Assignments

• Assist with ad-hoc assignments as directed by the Unit/Department Head, including but not limited to data remediation, data validation, and other operational or compliance-related tasks.

Behavioral & Performance Expectations

1. Adherence to Guidelines, Policies, and Regulatory Requirements

• Consistently comply with all internal policies, Standard Operating Procedures (SOPs), and governance requirements relevant to the role.
• Demonstrate strong awareness of regulatory obligations and ensure work output aligns with compliance standards.
• Identify and escalate deviations, risks, or potential compliance breaches promptly and take corrective actions where required.

2. Customer Data Integrity and Confidentiality

• Handle all customer information with the highest level of accuracy, care, and discretion.
• Ensure data entered, processed, or maintained is complete, correct, and aligned with established data quality standards.
• Protect customer data by adhering strictly to data privacy guidelines, including secure handling, transmission, and storage practices.

3. Professional Conduct and Workplace Behavior

• Demonstrate professionalism in all interactions, including communication with colleagues, customers, and partners.
• Maintain a positive attitude and foster a collaborative, high-performance work environment.

4. Responsibility, Accountability, and Decision-Making for Assigned Work

• Take full ownership of assigned tasks, ensuring timely and high-quality completion with minimal supervision.
• Demonstrate initiative by anticipating issues, proposing solutions, escalating when necessary, and following through until resolution.
• Exercise sound judgment in decision-making and escalate matters appropriately when required.

5. Team Engagement and Communication

• Actively participate in team huddles, meetings, and cross-functional discussions to ensure alignment with departmental objectives.
• Provide constructive input and share knowledge to support collaboration and continuous improvement.

6. Continuous Learning and Self-Development

• Complete mandatory training and e-learning modules promptly to stay updated on policies, systems, and regulatory changes.
• Pursue opportunities for professional growth, including advanced training, certifications, and leadership development programs.
• Seek and apply feedback to enhance performance and contribute to team success.

7. Strategic Contribution and Operational Excellence

• Support process improvements and operational efficiency initiatives by identifying gaps and recommending enhancements.
• Contribute to risk management and compliance strategies to strengthen governance and reduce operational risks.

Requirements:

• A recognized Degree in any business related studies
• Fresh graduates and those with less than 2 years working experience are encouraged to apply
• Possess good analytical and communication skills
• A good team player with strong interpersonal skill
• Basic knowledge of Python, Excel Macros, advanced Microsoft Excel and Microsoft Copilot.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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