Job Description

Primary Responsibilities

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
• Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Primary Responsibilities

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
• Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Eligibility Criteria and Competencies

• Educational Background: Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• Experience: Minimum of 3 years of experience in cash application, accounts receivable, or a related financial role.
• Experience in Workday, CORA would be an added advantage
• Familiarity with Lean or Six Sigma methodologies for process improvement
• Strong data analysis skills with the ability to identify patterns, trends, and root causes of payment discrepancies.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently.

Experience in identifying process inefficiencies and implementing improvements; ability to create and document workflows.