Essential Functions:
·Deliver soft training programs (Foundation Skills, Essentials Training) continuously for all business verticals.
·Develop & implement an effective Training Need Identification Process
·Assist in addressing Developmental needs of employees across the Organization
·Conduct training follow up session and measuring effectiveness of training
·Ensure accurate, timely and efficient analysis of Weekly and Monthly reports
·Conduct internal audit of the team’s reports (soft and hard copy)
·Creation of modules & Updating of the training resource pool
Technical Skills:
·Proficient in MS Office (PowerPoint, Excel) knowledge on MS Visio is a plus.
·Should have basic knowledge on email etiquette
·Should be able to hold the attention of the participants in a training session
·Should be able to teach other programs such as L&D , Overview of the following business topics: Healthcare, Insurance, Travel and Logistics
·Knowledge on curriculum development
·Ability to assess training needs
·Should be knowledgeable on TNA/I
Desired Soft Skills:
·Excellent written and verbal communication skill, C1 CEF Score
·Ability to communicate correctly and clearly
·Good Problem Solving and Strong troubleshooting skills
·Ability to approach problems logically
·Strong customer service focus, Ability to empathize with the customer (Internal/External).
·Prioritizing customer needs (Internal/External).
·Deliver presentations or training using acceptable methods and techniques
·Develop curriculum, learning objectives, and course material
·Deal with people in a manner which shows sensitivity, tact, and professionalism
·Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
·Communicate information and ideas clearly, and concisely, in writing
·Understand and translate complex information into presentations
·Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment.
·Should be confident and able to hold the attention of the participants in a training session.
·Ability to make the sessions participative, lively, interesting and interactive
es.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
