Job Description

Your day to day

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.

• Train colleagues to make sure they deliver with compliance and to the standards we expect.

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR elated actions where needed.

• Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.

• Build long term relationship with planners and hosts to increase loyalty to the brand.

• At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.

• Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.

• Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.

• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.

• Welcome the group and conduct the 60’ meeting brief prior the start of the meeting / session.

• Enable high productivity whilst maximizing downtime.

• Relate to business needs and make sure team prioritises the things that help our guests get their business done.

• Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.

• Analyze and action against client satisfaction surveys to improve services.

• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.

• Ensure guest safety is a priority with minimal interruptions or problems.

• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

• May assist with other duties as assigned by management.

Financial

• Help create the department’s annual budget and the setting of departmental goals.

• Monitor budget and control expenses with a focus on food, beverage, and labour costs, etc.

• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.

• Monitor hotel spend and always look for opportunities to optimise sales whilst minimising waste.

• Negotiate sales prices within booking guidelines.