Job Description

Reporting to the Operations Manager, the Senior Event Delivery Manager is responsible for the on-the-ground coordination and execution of events within the convention centre. This role ensures seamless event delivery through operational oversight, effective team leadership, and a strong commitment to safety, client satisfaction, and service excellence. The Senior Event Delivery Manager acts as the primary liaison between internal departments and clients during live events, ensuring operational standards are maintained and the client’s experience exceeds expectations.

Event Coordination & Delivery

• Oversee the setup, execution, and pack-down of events, ensuring all requirements are delivered as per the event plan.
• Act as the venue’s key contact for clients and suppliers during event delivery.
• Coordinate with departments including Food and Beverage, Retail, AV, Housekeeping, and Security to ensure service excellence.
• Troubleshoot and resolve operational issues during live events quickly and professionally.

Team Leadership

• Roster and plan staff activity in the lead up to events.
• Lead and direct a team of event delivery staff and casual team members during events.
• Provide coaching and performance feedback in real time.
• Ensure all team members adhere to SWPs and maintain a professional appearance and attitude.

Client & Stakeholder Management

• Build and maintain positive working relationships with clients, exhibitors, suppliers, and internal stakeholders.
• Represent the convention centre professionally and ensure client satisfaction during events.
• Conduct pre-event briefings and post-event debriefs when required.

Health, Safety & Compliance

• Assist with planning and approvals for event activity in the lead up to events.
• Ensure all events are delivered in compliance with WHS legislation, venue policies, and risk management protocols.
• Conduct toolbox talks, safety checks and inspections and act as a warden during emergency response procedures.
• Complete incident and hazard reports in accordance with company policy.

Venue Standards & Asset Management

• Maintain cleanliness, safety, and presentation of all event spaces.
• Monitor and plan for furniture allocations for events.
• Report and follow up on any damage, maintenance needs, or safety issues.

Essential

• Proven experience in events, hospitality, theatre, or convention centre operations.
• Strong leadership skills with experience managing teams in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Calm under pressure with strong problem-solving abilities.
• Available to work flexible hours, including nights, weekends, and public holidays.

Desirable

• Experience in exhibitions, live entertainment, or large-scale events.
• Formal qualifications in Event Management, Hospitality, or similar.
• First Aid, RSA, or Fire Warden certification.
• A Construction White Card

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.