Job Description

About Us

Jomablue is a premium enterprise event technology company, trusted by some of the world's leading organisations to deliver complex, high-stakes events.

With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named ‘Best Event Management Platform’ at the Event Technology Awards and certified as a ‘Great Place to Work’, the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers.

Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it.

We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work!

If you want to do meaningful work, at a company that is growing and continues to prove itself . . . this is your chance.

The Role

The Senior Event Delivery Lead reports to the Senior Manager, Sydney Hub and plays a critical leadership role in our Professional Services team. You will take ownership of high-profile customer projects, oversee operational delivery, and help shape the growth of our Sydney Hub.

This role goes beyond individual project management—you'll also contribute to refining our delivery operations, mentoring team members, and contributing to how we develop global processes that support our scaling teams. You will work closely with the Senior Manager to lead operational and delivery responsibilities, helping ensure our new hub is efficient, customer-centric, and strategically aligned with Jomablue’s global standards.

You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where

This is a permanent role based in our Ultimo, Sydney office.

Regular domestic and international travel is required to support the delivery of events.

Your Duties

Project Delivery & Customer Success

• Own the end-to-end delivery of complex customer projects, ensuring exceptional execution, on-time delivery, and alignment with Jomablue’s standards.
• Be the primary point of contact for key customer stakeholders, building strong, trusted relationships and championing their success.
• Lead scoping, planning, and resourcing for assigned projects, managing timelines, budgets, and stakeholder expectations.
• Proactively identify risks and resolve issues during delivery, maintaining momentum and customer confidence.
• Collaborate closely with Account Management to ensure alignment on customer goals and opportunities for growth.

Team & Operational Leadership

• Mentor and guide Event Delivery Leads, Project Coordinators, and others in the hub to uplift delivery capability and consistency.
• Support onboarding, training, and performance development of new delivery team members.
• Contribute to the ongoing development and refinement of SOPs, workflows, and delivery methodologies used globally.
• Provide hands-on leadership during major onsite activations, serving as a delivery lead and escalation point.
• Foster a high-performing, collaborative team culture that reflects Jomablue’s values.

Process Improvement & Collaboration

• Identify opportunities to streamline processes and improve delivery efficiency across our global team.
• Collaborate with other Hubs to align on best practices, share lessons learned, and ensure consistent cross-regional delivery.
• Contribute insights into hub performance, delivery challenges, and customer feedback to inform strategic planning.
• Support the integration of new tools, systems, or procedures introduced across Jomablue’s global delivery function.

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn and grow.

Essential:

• 6+ years in event delivery, customer success, or project management, ideally within a SaaS or technology-enabled services environment.
• Experience leading end-to-end delivery of large-scale, complex projects with multiple stakeholders.
• Excellent interpersonal skills with the ability to build relationships at all levels, both internally and externally.
• Strong leadership and mentoring capabilities, with experience guiding small teams or junior colleagues.
• Organised, detail-oriented, and comfortable managing competing priorities under pressure.
• Experience managing project budgets and tracking commercial performance.
• Technologically savvy is a must —comfortable with cloud-based tools (e.g., G-Suite, Office 365, Salesforce).
• A proactive, solutions-focused mindset and a desire to continuously improve how things are done.
• Must hold a valid passport. Annual police check required.

Desirable:

• Experience supporting a new team, office, or regional operation during a growth phase.
• Familiarity with hybrid or digital event platforms and supporting technologies.
• Exposure to CRM, CMS, and/or project management tools such as Wrike, Monday.com, Asana, or Trello.
• Passion for SaaS or tech solutions that enhance customer experience.

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are:

Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.

Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.

Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.

Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.

Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.

AI Fluency - Leveraging AI tools effectively and ethically to enhance productivity, improve processes and drive smarter ways of working.

What We Offer

• A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
• A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
• Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
• Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
• Regular Best Practice Lunch and Learns and knowledge-sharing sessions that promote collaboration and continuous learning.
• A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
• A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
• Regular team lunches, after-work socials, and team celebrations throughout the year.
• Access to our in-building gym, sauna, and golf simulator.