Northwell Health

Senior Epic Build Analyst(MyChart / Patient Access / Welcome)-Senior Product Services & Management Analyst

Northwell Health  •  Suffolk, VA / Melville, NY (Hybrid)  •  2 days ago
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Job Description

Department Overview:

Our team supports the design, build, and optimization of Epic applications focused on patient experience, engagement and access, including MyChart, Welcome (kiosk/arrival), scheduling, and patient communications.

We work closely with clinical, operational, and technical teams to deliver solutions that improve the patient experience, streamline workflows, and support large-scale Epic implementations and go-live events.

This is a fast-paced, collaborative environment with a strong focus on innovation, problem-solving, and delivering high-quality, patient-centered digital solutions.

The Senior Epic Build Analyst is responsible for building, supporting, and optimizing Epic functionality, with a focus on MyChart, Patient Access, and Welcome workflows. This role plays a key part in implementations, upgrades, and ongoing support, including troubleshooting complex issues and enhancing patient-facing digital and arrival experiences.

Preferred Skills & Qualifications

  • Epic Certification (Required):

  • MyChart

  • Cadence and/or Prelude

  • Ambulatory (nice to have)

  • Experience:

  • 5+ years of Epic build experience

  • Strong experience with MyChart workflows, patient communications, and patient access

  • Technical & Functional Skills:

  • Experience with:

  • MyChart (patient portal)

  • Welcome (kiosk / digital arrival workflows)

  • Appointment scheduling workflows

  • In Basket and routing logic

  • Questionnaires, campaigns, or patient outreach tools

  • Strong troubleshooting and root cause analysis skills

  • Additional Preferred Skills:

  • Experience with Hello World (email/SMS communications)

  • Familiarity with ServiceNow (incident and enhancement management)

  • Experience supporting Epic implementations, upgrades, or go-lives

  • Strong communication and collaboration skills

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Job Responsibility

  • Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
  • Analyzes and troubleshoots production problems; escalates issues and executes solutions.
  • Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
  • Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
  • Solutions Leads, and other key stakeholders.
  • Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
  • Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
  • Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
  • Develops, coordinates, and executes detailed test plans.
  • Trains end users and documents processes for knowledge transfer.
  • Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
  • Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
  • Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
  • Recommends and implements improvements to end user processes as they relate to financial systems.
  • Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • Master's degree in Computer Science, Business, or Engineering, preferred.
  • 3-5 years of relevant experience, required.
  • Excellent strategic thinking, project management, and time management skills, preferred.
  • Strong organization, communication, and collaboration skills, preferred.


*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Northwell Health

About Northwell Health

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.

We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. 

We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.

For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.

Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Lake Success, NY
Year Founded
1997
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