Job Description
WHY WE’RE LOOKING FOR YOU:
Our Sales Engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool.
Much of the Retool sales process is technical, helping potential customers understand how to build apps and workflows with Retool, deploy on their infrastructure, and connect to critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your technical background to dive in.
Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers and expand our footprint in existing accounts.
WHO YOU’LL WORK WITH:
This role is based out of our London office and focuses on our German-speaking (DACH) customers across EMEA in addition to EMEA as a whole. You’ll join our team of Enterprise Sales Engineers and partner closely with our Enterprise Account Executives in a (2AE:1SE) ratio. You’ll also work cross-functionally with the rest of the go-to-market team as well as marketing, engineering, and product.
You’ll be joining a broader team of Retools who are passionate about serving our customers and enjoy collaborating to build an incredibly innovative platform. If this sounds like you, we’d love to hear from you!
WHAT YOU’LL DO:
- Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit
- Identify relevant technical stakeholders, use cases, timelines, etc., and manage the technical sales process
- Convince customers and prospects that Retool is the right solution through art-of-the-possible demos, architecture deep-dives, hands-on technical evaluations, and partnering on business case development
- Showcase the Retool app builder, demonstrating how customers can build apps and automations agentically from their preferred environments whether natively in Retool, Claude Code, Cursor, or Codex
- Serve as the primary, ongoing technical point of contact for our users in the presales process
- Act as the voice of the customer, synthesizing and raising themes, feature requests, and blockers to our engineering and product organizations
- Represent Retool externally via conferences, webinars, etc.
- Partner with our German-speaking customers and prospects across the DACH region, including occasional onsite visits to Germany
THE SKILLSET YOU’LL BRING:
- Professional fluency in German is required for this role, in addition to fluency in English
- Experienced presales professional with 2+ years supporting customers and prospects in the Fortune Global 500, FTSE 100, or DAX 40 (or equivalent skillset working deeply with large customers)
- 5+ years of progressive experience in technical presales roles
- An enthusiastic, strong, technical generalist
- Good knowledge in agentic AI, inference, codegen, agent frameworks (e.g., OpenClaw, Hermes), and industry trends
- Working knowledge of SQL, JavaScript, Python, APIs, etc.
- Familiarity with AI-assisted development and agentic coding tools (Claude Code, Cursor, Codex) and the Model Context Protocol (MCP) is a plus
- Experience with web development and containerized software is a plus
- Strong sales acumen and proven experience partnering with AEs to drive end-to-end sales (e.g., qualification, influencing pricing strategy, etc.)
- Bonus points for experience using sales frameworks like Command of the Message or MEDDPICC in addition to direct experience with enterprise expansion in large, complex global and European accounts
- Ability to think on your feet and solve problems during calls with technical customers
- Must have the right to work in the UK and be based out of (or willing to relocate to) our London office
