Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.

The Senior Enterprise Project Manager independently leads a portfolio of complex clientprojects from end-to-end within the client services business, and theymaintainclient relationships, with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. Theydemonstrateadvanced capabilities in project management and other industry or business processes. This individual delivers results through creative problem solving, cross-functional collaboration, and their own mastery of project management. This role acts as amentorin the team, supporting strategic development.

Key Responsibilities:

• Independently leads large, complex projectportfolio(number of projects depends on client needs and complexity of projects), planning and delivering at all stages in coordination withglobalPM team; guides the client through the process end-to-end. May handleportfolioof multiple projects for certain clients.

• Keymemberwithin the team wholooksto improve processes, tools, and resources for organization. Provides mentorship and guidance for new hires and less senior project managers and is viewed as a role model leader by peers.

• Works withclientto outline andmaintainprojecttimelineand deliverables.

• Develops andmaintainsclientrelationshipthroughoutprojectand ensures addresses any concerns. Acts assinglepoint of escalation throughoutentiretyof clientprojectwithin clinical trials.

• Coordinates vital internal and external business activities to achieve project goals. Works with cross-functional project teams to ensure all project activities are accurately planned and delivered.

• Measure project performance and progress usingappropriate toolsand techniques.Identifiesareas of concern and performs corrective actions which are communicated to all collaborators.

• Demonstrates advanced technical capabilities, implementation of standard methodologies, andfamiliarity withsite processes, industry requirements, problem solving, etc.

• Supports strategic development of the project management function, including potential for new or expanded business, global initiatives, site processes, etc.

• Provides support of business development activities

• Manages Scope Change and PO tracking.

As Demonstrated By: 

Project Management 

• Structures project(s) in line with client strategy bydemonstratingan entrepreneurial approach;optimizesprocesses toidentifyneeds, defines resources requirements, supervisesperformanceandidentifiesimprovement opportunities.

• Develops methods to proactivelyidentify,monitor, and evaluate project challenges and partners with cross functional teams toidentifysolutions and deliver positive outcomes.Mentorsother team members on project resolution.

• Pro-activelydefines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.

• Extensive understanding of customer contract terms and conditions; skilled in negotiation skills and techniques andcoachesothers in effective contract management.

Client Relationship Management 

• Highly skilled at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition. 

• Familiarityof Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings. 

Technical Knowledge 

• Demonstrates advanced technical capabilities andexpertisein site processes, industry requirements, and problem solving.

• Leads project efficiently in different systems to provideaccurateforecasting information to core team,leadershipand the client. Maintains accountability for individual and team outcomes.

• Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership 

• Collaborates well, builds effective businessrelationshipsand brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition. 

• Crafts S.M.A.R.T.objectivesand forms a realistic action roadmap with timelines. 

• Assumes the leadership role on projects asappropriate,leadsand supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time. 

Key Requirements:  

• Education Bachelor's degreein a relevant scientific subject areaor equivalent  

• To foster a sense of belonging and connection, remote employees are expected to keep their camera on andparticipatein video calls both internally and externally, asappropriate

Years of Experience:

• 5+ years of experience in client facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but notrequired 

• 3+yearsexperience acceptable if holding an advanced degree