Job Description

Manifest Solutions is currently seeking a Senior Enterprise Monitoring and Event Management Engineer.

• Design, develop, and maintain enterprise event management and correlation solutions.
• Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.
• Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
• Design enterprise event reduction and noise suppression strategies.
• Identify opportunities to automate operational monitoring processes.

Platform and Administrative Support

• Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.
• Maintain platform health, availability, performance, and resiliency.
• Perform platform upgrades, patching, capacity planning, and lifecycle management.
• Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.
• Provide Level 3 support for enterprise monitoring and event management solutions.
  

Monitoring Architecture

• Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.
• Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.
• Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.
• Improve service visibility and operational readiness across enterprise environments.
  

ServiceNow Integration

• Design and support integrations between monitoring platforms and ServiceNow.
• Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.
• Support Event Management and AIOps initiatives within ServiceNow.
• Integrate monitoring tools with CMDB and service mapping solutions.
  

Integration Engineering

• Develop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs.
• Integrate monitoring platforms with infrastructure, application, database, and cloud environments.
• Support enterprise onboarding activities for new monitoring sources and technologies.
  

Automation & Continuous Improvement

• Develop event-driven automation and remediation workflows.
• Create self-healing and closed-loop operational automation capabilities.
• Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms.
• Drive monitoring modernization initiatives and platform improvements.
  

Production Operations Support

• Participate in on-call rotation and critical incident response activities.
• Support enterprise monitoring platforms that provide critical operational visibility to IT and business stakeholders.
• Analyze monitoring failures and implement corrective actions.
• Serve as a technical escalation point for monitoring and integration-related incidents.
  

Governance, Risk & Compliance

• Support monitoring solutions that are subject to SOX, audit, and compliance requirements.
• Maintain documentation, runbooks, operational procedures, and technical standards.
• Participate in audit activities and evidence collection when required.
• Ensure monitoring solutions align with cybersecurity and operational standards.
  

Leadership & Soft Skills

• Strong customer service and stakeholder management skills
• Exceptional troubleshooting and analytical abilities
• Ability to communicate effectively with technical and non-technical audiences
• Ability to prioritize multiple projects and operational demands
• Self-directed and highly accountable
• Strong collaboration skills across infrastructure, security, cloud, and application teams
• Ability to lead technical initiatives and mentor junior engineers
• Strategic mindset with the ability to align monitoring capabilities with business outcomes