Job Description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Senior Enterprise Imaging Consultant will apply best practice and subject matter expertise to support enterprise imaging consulting projects. This individual will perform analyses of customer Radiology and/or Cardiology workflow, compile data, interpret results and make recommendations to optimize customer's enterprise imaging workflows. The Analyst will extract or process internal or external data to support client projects through application of internal tools and leverage other internal subject matter experts to provide exceptional customer service to our consulting and staffing customers.

The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training. They will investigate and diagnose customer complaints and service requests as they arise and as assigned. Enterprise Imaging Consultants are expected to ensure that all documentation is in alignment with regulatory standards and requirements in addition to providing root cause analysis when needed for any disruptions in workflow.

Primary Responsibilities:

• Perform Change Healthcare PACS activities, Workflow Intelligence support for on demand service in application, and functions as mutually agreed upon by both Change Healthcare and the customer site; including but not limited to, system testing and resolution, date reconciliation at facility sites and/or remotely
• Identify hardware, network and architecture challenges and provide recommendations to Customer regarding changes to the system structure. Any recommendations will be reviewed and approved by the Customer
• Identify and recommend changes in workflow, application configuration, system structure, technical performance and/or policies to support the information system needs of the Customer
• Serve as the primary resource for hands-on Change Healthcare PACS suite of applications to aid in clinical and technical activities/issues/requests
• Consult with Customer and recommend and maintain standardization of workflows and procedures
• Provide guidance to the Customer in the development of best practices that enhance or complement utilization of the PACS and expeditious exam reporting
• Serve as a liaison and subject matter expert to coordinate integration of Change Healthcare PACS, Workflow Intelligence, support for on demand service in application, and to third party systems. Such third-party systems will be mutually agreed on by Change Healthcare and the Customer
• Provide guidance to Customer in the development of technical processes or procedures that complement the utilization of Change Healthcare PACS suite of applications specifically as it pertains to data integration and relevant workflows. All technical processes and procedures will be reviewed and approved by Customer
• Attend Customer department, program, and project meetings where the Resource's active participation is essential to the meeting; and actively participate as an Enterprise Imaging subject matter expert
• Resources should be available remotely and/or willing to travel to customer locations across North America specifically all boroughs of New York City

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience supporting clinical imaging workflows, including HL7 and DICOM standards
• 5+ years of experience administering, supporting, and troubleshooting Change Healthcare Radiology PACS and/or Cardiology PACS environments as a PACS administrator
• 5+ years of experience diagnosing and resolving PACS software, workflow, integration, and end-user support issues
• 5+ years of experience using Microsoft Office applications, including Excel, PowerPoint, and Word
• 5+ years of experience supporting, maintaining, and troubleshooting enterprise-level hardware, software, and imaging systems in a healthcare environment
• Experience supporting mission-critical production systems with responsibilities for incident resolution, system maintenance, upgrades, and user support
• Experience collaborating with cross-functional teams, including clinicians, IT teams, vendors, and operational stakeholders to resolve system and workflow issues
• Experience managing multiple priorities, projects, or support requests in a fast-paced healthcare technology environment
• Ability to travel up to 75%
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Certified Imaging Informatics Professional ABII(CIIP)
• Registered Diagnostic Imaging Technologist R.T.(R)(ARRT)
• CompTIA Security+
• Experience supporting enterprise imaging platforms across multiple facilities, hospitals, or healthcare systems
• Experience with PACS migrations, upgrades, implementations, or workflow optimization initiatives
• Experience analyzing system performance, identifying root causes, and implementing corrective actions to improve operational efficiency
• Experience developing user documentation, training materials, and operational procedures related to imaging systems
• Knowledge of imaging integrations, interfaces, and interoperability standards within healthcare environments
• Proficiency in Microsoft SQL

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.