Job Description

Job Location Birmingham, AL 35242

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

AND ESSENTIAL JOB FUNCTIONS

The Enrollment Senior Specialist will support the Team Lead in the overall daily operations of the Enrollment/Budget department. This person will oversee the entry of consumer budgets and enrollment documents timely and accurately into the Payroll system. This individual will provide these serviced to a variety of sources as determined and directed by Acumen, the various contacts and all updates of contracts.

• Acts as a subject matter expert for both Enrollment/Budgeting processes and procedures and the day to day operations in the Enrollment Department
• Acts as a Team Lead and go-to person when Team lead is not present
• Receives larger number of calls (internal and external) regarding new and existing enrollment files.
• Interacts daily with program stake holders via phone and/or electronically
• Registers potential and existing customers using several data bases with high accuracy
• Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolutions
• Maintains a complex filing system
• Works well independently with limited supervision
• Analyses and resolves all customer inquiries
• Uses strategic thinking to complete multiple tasks
• Conducts thorough and accurate research
• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications
• Identify and share opportunities for process improvements and improved working conditions
• Performs other work related activities as assigned
• Willing to step in and work other than typical work hours to meet high volume training needs and other needs of the department
• Step in as a Team Lead when necessary and perform duties and tasks of the position when needed.
• Be proficient in Microsoft Office Tools and other computer-based training programs on a day to day basis
• Ensures that processors are processing all documentation within the specified time frames.
• Assist with the development and production of other external communications as assigned.
• Openly communicates expectations to team and acts as a leader in driving enrollments
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

Qualifications

MINIMUM QUALIFICATIONS

• At least 6 months as an Enrollment/Budget Specialist.
• Ability to communicate both orally and in writing.
• Accuracy and the ability to handle responsibility with limited supervision.
• Critical thinking and decision making skills
• Ability to work well with numbers.
• Ability to read and work accurately with formulas.
• Proficient with 10 key by touch.
• Demonstrates excellent organizational skills, attention to detail, time management skills, task oriented, good interpersonal skills, patience, perseverance, and follow through skills.
• Ability to prioritize and handle multiple demands successfully.
• Must be able to plan for and meet multiple deadlines

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885

(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY

(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources

(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY