Job Description

Senior English Customer Service Representative新加坡全职金融 - 互联网金融职位描述 Job Description
1. Customer Inquiries & Support
- Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships.
2. Customer Relationship Management
- Develop and maintain relationships with overseas clients by identifying their needs, providing timely feedback, and driving process improvements.
- Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction.
3. Customer Education & Retention
- Deliver basic investment knowledge to designated client groups.
- Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction. 职位要求 Job Requirements
1. Education & Experience
- A Bachelor’s degree or higher (any major is acceptable); prior experience in the financial industry or customer service is advantageous, although recent graduates are encouraged to apply.
2. Language Proficiency
- Fluency in both English and Chinese (spoken and written), with either language capable of serving as the primary working language.
3. Soft Skills
- A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently.
- Proficiency in computer skills, including the use of the Internet and office software.
4. Others
- Willingness to work in rotating shifts, including morning, afternoon, and evening shifts. 投递