Job Description

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As Sr. Engineering Manager, you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded ( https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role:

• You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and departments.

Requirements

Qualifications:

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis
• Ability to keep up with software industry trends and innovation.

Nice to have:

• Have experience in managing a team of 10+ engineers
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of functional programming is a plus. (We use Clojure)
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.