Job Description

Job Title: Senior Engineering Manager

Location: Hybrid

Job Type: Full-time

ServiceChannel Managers are the drivers of technology and team excellence, turning ideas into impactful solutions. As Engineering Manager, you will lead the design and delivery of our SaaS platform, ensuring proven software architecture and engineering best practices. As a senior leader you will lead multiple teams and managers and shape strategy across the organization. Prospective candidates must have extensive experience building software as a service (SaaS) with .NET and React, and experience leading teams in these technologies. They must understand information systems and secure development lifecycles, and be able to define and enforce engineering standards across projects.

Collaborating with global teams, you will provide technical direction, mentor engineers, and work on international projects, enhancing your skills and expertise. Join us to be part of a diverse and inclusive work environment, where innovation, leadership, and collaboration drive success.

Key Responsibilities

• Lead multiple teams and tech leads; set org-level goals, structure and operating cadence, and be accountable for the combined delivery, quality and reliability outcomes.
• Set multi-year technical vision and architecture direction for the product area; establish architecture governance, design reviews and engineering standards across teams.
• Represent engineering to senior and executive leadership; communicate status, risks, trade-offs and strategy clearly, and influence cross-organization priorities and dependencies.
• Drive organization-wide engineering excellence: quality, security, reliability, cost efficiency and developer-experience programs with measurable targets.
• Lead complex cross-team and cross-region programs, resolve conflicts and escalations, and foster a culture of ownership, inclusion and continuous improvement.
• Own commitments and delivery outcomes for the team(s), ensuring predictable and high-quality execution.
• Define and drive the technical strategy and roadmap for the .NET back end and React front end, including architecture, modernization and technical-debt management.
• Translate product and business goals into clear technical deliverables and execution plans.
• Mentor and coach team members, supporting their professional growth and fostering a collaborative, productive environment.
• Monitor delivery and service-health metrics (velocity, quality, reliability, performance, cost) and take corrective action when needed.
• Act as the primary technical and delivery point of contact for product, business and leadership stakeholders; partner closely with Product Management to shape roadmaps, scope initiatives and manage expectations.
• Lead collaboration across software engineers, product owners, project managers, DevOps, QA, security and mobile teams; own API contracts, versioning and backward compatibility for consumers such as web and mobile clients.
• Own release management and CI/CD practices, including safe deployments, feature flags and rollback strategies.
• Drive observability and operational excellence: logging, monitoring, alerting, SLOs, incident management, postmortems and root-cause analysis.
• Continuously improve engineering processes to increase efficiency, predictability and quality; drive adoption of code review, testing and accessibility/performance standards.
• Ensure compliance with security, privacy and regulatory requirements throughout the development lifecycle.
• Conduct regular 1-on-1s, own performance management (goal setting, mid-cycle check-ins, annual reviews), and plan team capacity to meet roadmap commitments while avoiding burnout.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
• Minimum of 11 years of hands-on experience in full stack development using .NET and React.js.
• 4+ years of experience leading engineering teams, including at least 2+ years managing managers or multiple teams (people management, technical leadership and delivery ownership), with a track record of hiring and developing leaders.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Executive-level communication and stakeholder management skills; excellent communication, collaboration and interpersonal skills, with the ability to work effectively in cross-functional and global teams.

Required Technical Skills

• Proven experience developing robust APIs using Microsoft .NET C#, ASP.NET MVC and .NET Core / modern .NET.
• Strong expertise in Entity Framework and LINQ for efficient data access and manipulation.
• Proficiency in front-end development with React.js and TypeScript, with a solid understanding of modern JavaScript frameworks and state management.
• Hands-on experience with SQL Server, including performance tuning and query optimization.
• Solid understanding of the SDLC and familiarity with JIRA, GitHub and CI/CD pipelines.
• Strong grasp of modern software design principles, coding best practices and scalable architecture patterns (REST API design, microservices, event-driven systems).
• Proficient in unit testing and a sound understanding of test automation frameworks and principles.
• Knowledge of application security best practices (authentication/authorization, OAuth/SSO, OWASP).

Preferred Skills & Experience

• Practical experience with cloud platforms such as Microsoft Azure and/or AWS, including deployment and monitoring.
• Experience with Azure services such as Functions, Service Bus, Storage Accounts and App Services.
• Experience with MongoDB.
• Familiarity with the Elastic Stack (Elasticsearch, Kibana, Logstash) for logging and analytics.
• Exposure to microservices architecture, including design, development and deployment; containers and Kubernetes.
• Experience with continuous integration tools such as TeamCity, Jenkins or GitHub Actions.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services. In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!