Job Description

We are looking for a Senior Security Engineer (4–7 years’ experience) with strong hands-on expertise in Fortinet (FortiGate) and Palo Alto firewalls to support our global production security environment

The role requires L2/L3 operational support, incident handling, and SD-WAN environment management, along with exposure to SASE-based security models

Main Tasks

• Provide 24x7 support for global security infrastructure (production environment)
• Handle P1/P2 incidents, perform troubleshooting, and drive root cause analysis (RCA)

Manage and support:

• Fortinet FortiGate Firewalls
• Palo Alto Firewalls (Panorama mandatory exposure)

Configure and optimize:

• Firewall policies
• NAT, VPN (IPSec/SSL), security profiles

Support and manage SD-WAN environments:

• Traffic steering
• Link failover
• Policy configuration

Perform:

• Patching, upgrades, and lifecycle management
• Backup and restore operations
• Maintain High Availability (HA) firewall environments
• Execute change requests with proper planning, risk analysis, and rollback strategy
• Conduct vulnerability assessments and support remediation
• Work with monitoring and ticketing tools (ServiceNow/Remedy) aligned to SLA/KPIs
• Collaborate with network, server, and security teams

Prepare and maintain:

• SOPs
• Runbooks
• Technical documentation
• Participate in security transformation initiatives (SD-WAN / SASE)

Skills

IT AffinityIT Service ManagementSQL (Programming Language)Technical TroubleshootingSystem AdministrationTechnical SupportActive DirectoryIT Infrastructure ManagementWeb Development & Programming Web Spaces (HTML, Java, XML, XSLT)Database Servers

Experience

• Diploma / Graduation or B.E from reputed University or Institute.
• 4 to 7 years of progressive experience in networking, enterprise routing, network security, with basic exposure to Azure cloud networking.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Taking ownership for Incident tickets and resolve within SLA.
• Knowledge of ITIL disciplines such as Incident, Problem and Change Management.

Strong experience in:

• Fortinet FortiGate Firewalls
• Palo Alto Firewalls (Panorama preferred)
• Policy design, NAT, VPN (IPSec/SSL),
• SD-WAN technologies (Fortinet / Palo Alto)
• Firewall policy management and optimization
• Vulnerability assessment and remediation

• Certification: Fortinet NSE4/NSE5/NSE6; Palo Alto PCNSE / ACE; Any SASE / SD-WAN certifications are an added advantage
• Awareness or hands-on with Forti SASE / Prisma Access / Global Protect
• Not mandatory to design, but should understand use cases & operations
• SASE architecture knowledge and remote access security models
• AWS / Azure basics (Security Groups, NSG, VPN integration)