About this opportunity
We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
• Will Work in a 24 X 7 Environment.
• Will support the customer over email as well as phone.
• Sound knowledge of Microwave Technology
• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
• Having sound knowledge on troubleshooting and software upgrade of Microwave devices.
• Hands-on experience various EMS & NMS systems used for Microwave Devices
• Knowledge of QoS parameter for Microwave networks
Understanding of TWAMP related issue in Microwave network and how to troubleshoot that using Microwave concept.
• Ethernet alarms and parameters with their troubleshooting process
• Raise and update the tickets in in tool for all the issues handled / worked upon.
• Will have to report the daily issues handled / escalated in the form of daily shift reports.
• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
• Good knowledge over SLA/WLA
• Good in preventive activities with available performance report from Microwave NMS
• Good in customer handling and RCA identification
You will bring
• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• 3-12 years of hands-on experience on 2nd Level Engineer- functional role.
• Good Technical Knowledge of the Microwave Technology preferably 6K series.
• Transmission or ENM experience preferred.
Working knowledge of below mentioned Microwave products and vendors –
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
