Job Description

Job Title:

Senior Engineer, Field Services, APS

Primary Responsibilities and Duties:

• Delivers customer service support andassistanceto troubleshoot, repair and upgrade equipment during field visits Service is also provided via phone or emailas applicable.

• Travel to customer's facilities asrequired(primarilydomestic travel).

• Provide customer training on EntegrisSI equipment andgas purification products.

• Promote and execute Preventative Maintenance Agreements.

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces,chemical andgas leaks, pressurized systems) is a must

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor requirementsto local CSR (Customer Service Representative) for customer quote generation.

• Create reports asrequired

• Provide detailed verbal and written feedback to Engineering,Qualityand otherdepartmentsas necessary.

• Travel to domestic sites in support of routine work on site (PM, commissioning)for less complex product lines.

Traits/qualifications webelieve make a strong candidate:

• Technical,engineeringor scientific degree or equivalent field service experiencerequired

• FSEposition: Field Service Experience.

• The ability to understand andtake full responsibility fortechnical issues, after progressing through factory training, isrequired

• The ability to work both independently and as a team isrequiredwhile communicating effectively to both internal and external customers.

• Understanding ofelectronic,chemical engineeringand mechanical systemsrequired

• Strong computer and communication skills Ability to problem solve independently while out on field

• Semiconductor industry experience a plus

• Experience with product start-ups, repairs, upgrades, training, technicalsupportand preventative maintenance a plus

• Valid Passport required (to travel at various sites out of theKorea), and valid driver’s license

Your success will be measured by:

• Achieving the best possible outcome with integrity and collaborative leadership and building a cohesive team 

• Taking responsibility for self and team anddelivering tocommitments.  Focusing on team success and assuming accountability for team results 

• Effectivelyutilizing a range of tools and resources to get things done and being open to trying new methods 

• Creatingnew solutionsand inspiring others.   

• Establishinga track recordof success 

• Executing consistently and finding ways to add new value 

• Your ability to adapt to change and work under pressure whilemaintainingyour safety,qualityand efficiency

• Entegris is a values-drivencultureand our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation if for you to collaborate with People,maintainAccountability of yourself and your tasks and a dedication to Excellence in your performance.