Position
Title:
Senior Engineer, Ethernet Circuit Design and Provisioning

Base Salary:
$82,500
to $137,500 annually DOE

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer experience, and affordable plans
that put customers in charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Senior Engineer, Ethernet
Circuit Design and Provisioning role will be focused on implementing and
verifying circuits from the customers premises to the MEN network to provide
Layer 2 and Layer 3 services. The role is to design and provision Customer
Ethernet circuits through Ziply’s Ethernet network while completing daily M6
tasks. The Senior Engineer will work closely with OSP, Broadband Engineering,
Transport Engineering, Planning and Project Managers.
They are also required to add and maintain
accurate M6 circuit inventory records and keep the IP and VLAN Netbox database
records updated as needed.
Additionally,
the Senior Engineer will work with outside Technicians both internal and
external to provide support in turning up customer NID’s and will occasionally
be required to work with customers or their vendors to validate and resolve
Test and Turn up issues.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Process Development & Operational Support

·
Develop understanding of current processes.

·
Participate in the development of new processes
where needed.

·
Create processes and Process documentation that
directly supports the circuit design team.

·
Partner cross functionally to streamline
delivery to customers.

·
Manage M6 work queues efficiently and effectively.

·
Work escalations and high priority circuits as
needed in a fast-paced work environment.

Circuit Design, Provisioning & Technical Execution

·
Provision/Design INL (Inter Network Link), DL
(Direct Link - EIA), and CNL (Customer Network Link) circuits.

·
CLR/DLR/GLR creation of UNI and EVC circuits.

·
Work tasks by accessing M6 system to provision
and design customer circuits.

·
Access various web-based and GUI based programs
that aide in the daily function of design and provisioning in conjunction with
M6 and Netbox.

·
Perform Layer 2 and 3 Provisioning in various
Ethernet Switches and Routers by remotely logging in to activate Customer’s
Ethernet services.

·
Provision customer NIDS by remotely logging in
and making them available for Layer 2 and Layer 3 services to be added.

Technical Leadership & Subject Matter Expertise

·
Provide Technical Design support to the circuit
provisioning designers to assist with creating a solution to complex designs.

·
Circuit design subject matter Expert (SME) for
new design system rollouts.

·
Participate in network design review, understand
network standards and address network design errors.

Cross‑Functional Collaboration, Training & Communication

·
Act as Liaison between the access team and
adjacent work teams that support ISP engineering.

·
Assist with training of new resources.

·
Mentor/train less experienced personnel or other
departments.

·
Effectively communicate with customers as
needed.

Work Schedule, Availability & On‑Call Support

·
Work flexible hours to satisfy Customer demands.

·
Must be available to work regular business hours
Pacific Standard Time.

·
Must also be available to work on-call, evenings
and weekends as needed.

Other Duties

·
Performs other duties as
required to support the business and evolving organization.

Required Qualifications:

·
Bachelor’s degree in engineering, IT, or relevant field.

·
Minimum of five (5) years of experience in Telecom Circuit Design and
Ethernet Provisioning work groups.

·
Minimum of two (2) years’ experience in Ethernet networking (Routers,
Switches).

·
Strong Circuit Design and provisioning skill sets across all
technologies with a primary focus on Ethernet products.

·
Be able to meet or exceed design and provisioning objectives set by
management.

·
Desirable Skills:

o
Knowledge of Varasett work orders.

o
Proficient at reading and implementing work orders packages from
Engineering.

o
M6 MetaSolve Circuit Design, Network Systems and Equipment Inventory.

o
Experience troubleshooting Network System issues within M6.

o
Experience in Dynamics, NAE2, CXP and NETBOX preferred.

o
Strong emphasis on Optical and Ethernet Circuit Design (ROADM, SONET,
UNI, EVC)

o
Creating EWO’s within M6 to support Customer Ethernet orders.

o
Certifications a plus:
CCNA,
CCNP, CCIE, VoIP, MEF, UNIX

Preferred Qualifications:

·
Telecom or Broadband industry-specific experience.

Knowledge, Skills, and Abilities:

·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·
Strong
verbal and written communication, attention to detail, and organizational
skills.

·
Ability
to work within critical deadlines.

·
Ability
to adjust to rapidly changing priorities and schedules.

·
Ability
to provide excellent customer service.

·
Working knowledge of the OSI Network Protocol/layer; Ethernet, HDLC,
PPP, MPLS, CDP, LLDP, IPv4, IPv6, IP Sec, BGP, OSPF, TCP, IP, UDP, DNS, DHCP,
FTP, HTTP, SSH, SNMP, Telnet, TFTP, ATM, Frame Relay.

·
Working knowledge of Metro Ethernet Standards service types: E-Line,
E-LAN topologies

·
Working knowledge of EVPN, VPLS. IPVPN/MPLS, VoIP, Ethernet and
Dedicated Internet, Metro-Ethernet, T1/MLPPP.

·
Working knowledge of Working Knowledge of customer premise Managed
Router Firewall/Security.

·
Working knowledge of Juniper and Cisco Network Routing/Circuit
Provisioning.

·
Working knowledge of Metro Ethernet Standards service types:
E-Line, E-LAN topologies.

·
In depth knowledge of Quality of Service that addresses Service Level
Agreements specifically addresses Y.1564, Y173, and RFC 2544.

·
Understanding of various Ethernet products, EvPL, EIA, ELAN.

·
Experience with Layer 1 and 2 EMS Systems.

·
Familiarity of transport equipment and types (Bonded Copper, Bonded T1,
Ethernet over SONET and SES over GPON). Will need troubleshooting skills to
assist in isolating Layer 1 related issues with central office and or field
technicians for new installation and change order activity.

·
Working knowledge of different vendors and equipment:

o
Alcatel-Lucent - 7210, 7450, 7750

o
Adtran
- TA5000, TA500x, 8044,
800 series NID’s