Job Description

• Own database service delivery across multiple managed service customers
• Ensure SLA, KPI, and OLA targets are consistently met
• Participate in service reviews, audits, and governance meetings
• Drive continual service improvement (CSI) initiatives
• Act as the final escalation point for complex and critical database incidents
• Lead root cause analysis (RCA) and provide preventive recommendations
• Support Major Incident Management (MIM) and problem management processes
• Coordinate with application, infrastructure, middleware, and vendor teams
• Manage and support enterprise databases (Oracle, MS SQL, PostgreSQL, MySQL, etc.)
• Ensure database uptime, performance, and stability in 24x7 environments
• Oversee routine DBA activities executed by L1/L2 teams
• Validate and approve operational changes
• Proactively monitor and optimize database performance
• Conduct capacity planning and growth forecasting
• Review and optimize queries, indexes, and database configurations
• Prevent performance degradation through proactive tuning
• Design and maintain HA/DR solutions (e.g., RAC, Data Guard, Always On, Replication)
• Ensure backup, restore, and DR procedures meet RPO/RTO requirements
• Conduct periodic DR drills and recovery validations
• Enforce database security standards, access controls, and encryption
• Manage vulnerability remediation and database patching cycles
• Ensure compliance with regulatory, customer, and organizational standards
• Support audits and security assessments
• Plan and execute database changes with minimal service impact
• Support CI/CD and DevOps initiatives related to databases
• Automate repetitive DBA tasks using scripts and tools
• Maintain runbooks, SOPs, and technical documentation
• Provide DBA leadership during new service onboarding and transitions
• Support database migrations, upgrades, cloud adoption, and data center projects
• Perform technical feasibility analysis for new opportunities
• Support pre-sales by providing effort estimates and risk assessments
• Mentor and guide L1/L2 DBAs
• Conduct technical reviews and skill-building sessions
• Ensure proper knowledge transfer and operational readiness
• Establish and enforce DBA best practices

Person Specification

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
• Proficient in relational databases including Oracle, MS SQL, MySQL, PostgreSQL, MongoDB and Middleware such as Oracle Weblogic Server, Apache
• Professional Certifications such as OCA / OCP, Microsoft Certified: Azure Database Administrator