Entegris

Senior Engineer, Customer Quality Engineering

Entegris  •  People’s Republic of China (Onsite)  •  3 months ago
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Job Description

Job Title:

Senior Engineer, Customer Quality Engineering

In this role you will:

  • Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management.

  • This position will be dedicated tosupport business fromallor specificEntegris divisionswithChinacustomer(s) and product(s) the role is intended for

  • Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.

  • Be part of a global team that is designed to improvesuccessof Entegris with our customers.

  • Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products,regionsand companies. (customers and suppliers).

  • Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)

  • Provide support for various documentation expectations such as business processdocuments, item tracking, performancereportingand continuousimprovementproject management.

Traits we believe make a strong candidate:

  • Bachelor of Science Degree in Chemical, Mechanical or Electric/Electronic Engineering; or related technicalfield preferred

  • Experience in an engineering role in the areas of quality, process,equipmentor materials within the semiconductor industry. Areas of interest include CVD, CMP, Photo, Etch, Implant, BCD,withLiquid/Air/Gas Filtration & Purificationexperience will be plus

  • Experience managing issues and projects between internal stakeholders and customers with experience in escalation management and project management focused on closing gaps between company capabilities and customer needs

  • Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments,causeand effect diagrams, 8D problem solvingmethodology

  • Experience working from home and remotely collaborating with colleagues,customersand suppliers in virtual meetings is beneficial.

  • Flexibility to work non-standard hours and alternate work shifts to balance workload across America and Asia scope ofactivities

  • Ability to communicate verbally in English and Mandarin.

  • Experience withworking and communicating between North America based manufacturing facilities and Asia based support teams and customers.

Your success will be measured by:

  • CQE’s performance is measured by both quantitative and qualitative means that include both Customer and Entegris KPI’s that require CQE support and oversight as well as subjective interpersonal ratings from customers and internal stakeholders that are vital to the overall success of the CQE role.

  • Emphasis on the PACE values of teamwork, accountability, creativity andinnovationand dedication to excellence.

Entegris

About Entegris

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.

Headquartered in Billerica, Massachusetts, Entegris employs approximately 8,000 people worldwide, with roughly half employed in Asia-Pacific or Europe.

With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.

Industry
Hardware & Semiconductors
Company Size
5,001-10,000 employees
Headquarters
Billerica, MA
Year Founded
Unknown
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