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1. Analyze Processes for Automation Opportunities-20%
• Support Service Delivery Unit (SDU) and our clients to simplify and improve their operations, through the use of technology automation, by developing business cases, analyzing clients as-is processes and designing end-to-end automation solution blueprints.
2. Service Delivery Coaching & Consulting-20%
• Support Service Delivery teams, especially large and fast-growing teams, to adopt more automation and innovation in their processes. Deliver in-class workshops or trainings on automation technologies. Mentor SDU colleagues on workflow and robotic automation development, providing advice and guidance on best practices and development techniques. Support the adoption of automation best practices within the SDU division to ensure consistency and control of automation.
3. Solution Development and Implementation-40%
• Design future state solutions which leverage robotic process automation, workflows, platforms, and process redesign to improve the efficiency and quality of a client’s e nd to end business process, while meeting the client’s business requirements. Configure scripts, design and implement workflow platforms in order to automate a process.
• Review scripts created by automation engineers and enforce development best practices in team. Take responsibility of automation deployment and gathering business metrics.
4. Project Planning & Execution-10%
• Working within project constraints, assist with the planning and execution of assigned division level projects by managing risks, issues, and changes while providing timely status updates and improvement suggestions to Technology management.
5. Automation Maintenance-10%
• Maintain and adapt existing automation processes as part of a structured change control process. Problem solving issues that arise in day to day running of automation technologies, and providing timely responses and solutions as required.
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Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
