Job Description

1. Provide on-site technical interventions, including installation, training, repair,

and maintenance, to ensure optimal operation of machinery at client sites.

1. Engage with customers to deliver necessary technical support, fostering strong

and positive customer relationships.

1. Collaborate with the sales and dealer teams by sharing technical insights and

support to enhance sales opportunities and business growth.

1. Complete required technical training and assessments to continually enhance

technical proficiency and deliver high-quality service to clients.

1. Achieve service targets by negotiating and securing Service Contracts and spare

part sales, while managing billing, invoicing, and accounts receivable related to

routine service activities.

1. Oversee personal inventory, including spare parts and tools, ensuring adequate

stock levels and proper management.

1. Execute technical tasks assigned by team leadership in a timely and efficient

manner.

1. Utilize technical management systems effectively to ensure accurate and

complete data entry.

1. Document all technical activities thoroughly in Field Service Reports, CRM

software, and other prescribed administrative records.

10.Mentor junior engineers through technical escalation support and customer

relationship building

1. Aid and support your Area Technical Manager in managing the cadence of

Preventive Maintenance and timely installations

1. Support other Area Technical Manager locations when Dynamic Resource

Allocation is required and requested by your manager.