EXL

Senior Engagement Manager

EXL  •  Canada (Onsite)  •  2 hours ago
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Job Description

As the Fraud Strategy Engagement Manager, you will lead the design and optimization of fraud detection and prevention strategies across the lifecycle (application, account, and transaction). You will combine analytics, rules, and models to reduce losses and customer friction while partnering cross‑functionally to execute at scale

  • Serve as main client contact, engaging with C‑level and senior stakeholders.
  • Track fraud trends and funnels; refine rules/models to balance loss, approvals, and customer experience.
  • Assess strategy performance (detection rate, false positives, manual review, referral) and recommend improvements.
  • Monitor emerging typologies (ATO, first‑party, synthetic ID, mule/merchant) and adjust controls proactively.
  • Own test‑and‑learn: design champion–challenger tests; measure lift; codify winners.
  • Oversee decisioning implementation on fraud platforms; ensure audit/controls and documentation.
  • Align with Operations on case workflows, dispute/chargeback processes, and agent playbooks.
  • Lead and plan analytical projects with offshore teams for smooth execution.
  • 12+ years of experience in Marketing Data Science, along with in consulting, solution design and client management
  • Unsecured lending experience with Banks / FinTechs
  • Experience with fraud platforms (e.g., Actimize/FICO/SAS) and feature engineering from digital/device/behavioral data
  • Hands‑on with rules design, model usage, segmentation, and A/B testing.
  • Understanding of KYC/IDV, dispute/chargeback flows, and control/audit needs
  • Demonstrable leadership ability, superior problem solving and people management skills
  • Excellent communication, presentation and story building skills in a consulting setup
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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