What You Will Do at Graco

Digital Workforce Experience

• Ensure consistent, reliable endpoint services that enable a seamless end user experience across office, remote and manufacturing environments

• Design platform standards and guardrails the reduce incidents and improve Service Desk effectiveness

• Balance security, usability and operational requirements when designing endpoint solutions

• Communicate platform changes, risks and known issues clearly to IT partners and stakeholders when user or production impact is expected

Endpoint Engineering & Platform Ownership

• Own endpoint architecture, standards and core platforms including Intune, Autopilot and Jamf

• Define and maintain provisioning models, compliance baselines, application delivery and configuration standards

• Lead design and implementation of endpoint solutions that support enterprise and manufacturing environments

• Partner with Security to define and enforce endpoint compliance, access and protection standards

Platform Reliability & Issue Resolution

• Act as Tier 3 escalation point for complex endpoint issues involving Windows, macOS, iOS, and Android environments

• Lead root cause analysis and resolution of systemic endpoint issues, such as enrollment failures, policy conflicts, configuration drift, and update failures

• Support high-impact issues impacting shared workstations, role-based devices, and manufacturing environments

• Partner with Service Desk, Security and Infrastructure teams to implement permanent correct actions

Continuous Improvement

• Drive continuous improvement with a bias for automation of endpoint platforms, tooling, and operational processes

• Define, maintain and improve endpoint standards, reference architectures and troubleshooting playbooks

• Leverage telemetry and trend analysis to improve platform stability and reduce operational noise

Operational Support

• Serve as a senior escalation resource as part of an on-call rotation for critical endpoint platform incidents

• Respond to business-critical endpoint failures outside standard business hours when required

• Coordinate cross-team response during outages or high-impact endpoint events.

What You Will Bring to Graco

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience

• 5+ years of experience in engineering enterprise endpoint environments

• Deep hands-on expertise with Microsoft Intune, Autopilot, endpoint compliance, update strategies and application lifecycle management

• Strong experience with macOS enterprise management using Jamf or equivalent tooling

• Proven ability to design endpoint architectures and lead cross-functional technical solutions

• Experience supporting manufacturing or operationally critical environments

• Ability to operate and both technical and platform levels, translating business needs into endpoint solutions

• Experience influencing cross-functional teams including Security, Infrastructure and Service Delivery

Accelerators

• Master’s degree in a relevant technical field

• Jamf 200/300/400 certifications or equivalent macOS management certifications

• Experience working in global manufacturing organizations.

• Experience supporting cloud modernization or digital workplace transformation initiatives

Behavioral Competencies

• Succeeding as One with Our Customers – Aligns endpoint solutions to real business and operational needs.

• Communicate & Collaborate – Clearly communicates complex technical concepts across IT and business teams.

• Reliable Under Any Circumstance – Maintains control and sound judgment during high-impact incidents.

• Do What You Say – Demonstrates ownership and accountability for platform outcomes.

• Drive Results – Delivers measurable improvements to stability, security, and user experience.