Hungry for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
The role of an Employee Relations Senior Case Manager involves managing and fostering positive relationships between employees and the organisation. The senior case manager is responsible for addressing workplace issues, conflicts, and concerns while ensuring compliance with labour laws and company policies. You will be an expert on Employment Legislation and act as an initial escalation point for all colleagues. You will play a pivotal role in mediating disputes, conducting investigations, and providing guidance to both employees and management. Through effective communication and problem-solving, all Employee Relations Case Managers contribute to a harmonious work environment that promotes employee well-being and organisational success. The Senior Case Manager will have a role in supporting other team members’ knowledge development, as well as owning the most complex cases in the team.
These are some of the key ingredients to the role:
Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
Manage internal People policies and update policies to reflect localization requirements, maintaining quality standards
Establish meaningful relationships and communication within the People Team, including HRBPs, and between key stakeholders across departments assigned
Guide and support managers on actions relating to underperformance, flexible working, disciplinaries, probations and grievances/whistleblowing; support with documentation and best practices
What will you bring to the table?
Previous HR direct ER experience
Knowledge of Canadian Employment Law
UK Employment Law knowledge is a bonus
Ability to research and apply employment standards, labour laws, and ensure workplace application
Able to build and maintain good working relationships with internal stakeholders
Promote positive culture, support leaders, maintain SLAs for satisfaction
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Just Eat Takeaway.com is a leading global online delivery marketplace, connecting consumers and restaurants through our platform in 16 countries. Like a dinner table, working at JET brings our office employees and couriers together.
From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself.
No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves.
We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions.
Together we transform, create, reinvent and empower every food moment.
As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition.
So load up your plate with ideas that get you excited, because at JET everything is on the table.
https://careers.justeattakeaway.com
