Job Description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

The Senior Employee Relations Advisor provides expertise in case management, performance improvement, and policy compliance, while managing escalated cases and leading complex investigations. This role delivers consistent, high-quality service, upholding our team's commitment to excellence and professionalism and enhancing the employee experience. Acting as the primary contact for site leadership teams within their scope, the Senior Advisor builds trusted relationships, delivers timely data and analysis, and provides actionable recommendations to improve employee relations outcomes. They also contribute to cross-functional initiatives and strategic projects that align with the goals of the COE and the HR function.

Key Responsibilities:

• Manage escalated and high-risk employee relations cases, leading complex investigations and providing recommendations for fair and timely resolutions.

• Serve as the primary contact for site leadership teams within the assigned geographic area, building trusted relationships and providing timely data, analysis, and actionable recommendations to improve employee relations outcomes.

• Provide expert guidance on the interpretation and application of HR policies, ensuring compliance and providing insights to inform policy updates and education initiatives

• Coach managers on conflict resolution, policy compliance, and performance improvement plans (PIPs) to drive accountability and engagement.

• Support complex employee separations, ensuring legal compliance and maintaining consistency in handling sensitive cases.

• Maintain accurate and detailed documentation of employee relations cases in the case management system to ensure adherence to SLAs.

• Deliver exceptional service in all interactions, promoting a fair, professional, and engaging employee experience.

• Contribute to strategic projects and initiatives focused on advancing the goals of the COE and the broader HR organization.

• Act as mentors to Employee Relations Advisors, providing coaching, career guidance, and support for professional development to enhance team capabilities.

• Collaborate on the design and execution of quarterly ER communication/education campaigns, using site-level insights and emerging trends to ensure relevant and impactful content.

Qualifications:

• Education Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience 5+ years of experience in employee relations, conflict resolution, and investigations.

• Skills Expertise in managing complex employee relations cases, coaching managers, and ensuring compliance with policies and labor laws. Demonstrated understanding of employee relations practices, performance improvement processes, and policy interpretation.

• Language: Proficiency in English required.

• Other Strong knowledge of employment law, excellent communication and analytical skills, and the ability to provide data-driven insights to senior leadership.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.