Job Description

About the Role

The Senior Employee Lifecycle Specialist is responsible for managing and executing end-to-end employee lifecycle processes, from post-offer through offboarding. This role plays a critical hands-on function while also serving as a subject matter expert, ensuring data accuracy, regulatory compliance, and high-quality service delivery across HR systems, documentation, and employee services. The incumbent will collaborate closely with People Business Partners (PBP), HRIS, Compensation & Benefits (C&B), Payroll, and Formalities teams to resolve complex cases, maintain data integrity, and drive continuous improvements across lifecycle operations. As a senior member of the team, this role is expected to proactively identify workflow gaps, lead process enhancements, and provide guidance to Associates to strengthen operational excellence, consistency, and scalability of employee lifecycle services.

What You Will Do

• Execute end-to-end employee lifecycle processes within HRIS platforms (e.g., Workday, Lark), covering post-offer, onboarding, job changes, and offboarding.
• Prepare, review, and validate employment-related documentation to ensure accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Manage onboarding operations, including pre-boarding communications, onboarding sessions, and employee profile creation in HRIS.
• Process job changes and ensure alignment with HR Business Partners (HRBP), Compensation & Benefits (C&B), Payroll, and HRIS teams.
• Oversee offboarding activities, including clearance tracking, documentation, and timely HRIS updates.
• Manage employee service requests and resolve complex employee lifecycle cases, while performing data quality checks, audits, and root cause analysis to identify gaps and reduce errors.
• Lead and drive process improvement initiatives to enhance operational efficiency, service quality, and scalability.

What You Will Need

• Fluent in English (spoken and written)
• Strong proficiency in Microsoft Excel and Google Sheets, including pivot tables, lookup functions, and data validation.
• Solid understanding of labor laws and regulations relevant to HR Operations.
• 2–4 years of experience in HR Operations, HR Shared Services, or employee lifecycle administration.
• Strong stakeholder management skills, with the ability to navigate and resolve complex cases.
• Proven analytical capabilities, including data validation, audits, and root cause analysis.
• Experience with HRIS platforms (preferably Workday and Lark), as well as process improvement and SOP/workflow optimization initiatives.

About the Team

We are part of the People & Culture team, where a people-first mindset guides everything we do. Within HR Operations, we focus on delivering accurate, timely, and human-centered employee lifecycle services to ensure a smooth and consistent experience for our people. We continuously improve our processes and leverage available tools to enhance efficiency, strengthen data accuracy, and support day-to-day operations. As part of GoTo’s workplace experience, we play a key role in creating an environment where employees feel supported, valued, and respected at every stage of their journey.

About GoTo GroupGoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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