Job Description

About Us:

At Fitness Passport, we are driven by a clear purpose: to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role:

The Senior Ecosystem Manager will own the commercial and operational engine behind Fitness Passport's wellbeing app marketplace. This is a newly created role building out a new product line for Fitness Passport.

Reporting directly to the Head of Ecosystem, you'll be the first hire into a new team, joining at the most critical and formative stage as the program builds toward its November 2026 launch.

This role blends commercial deal-making, partner relationship management, and program operations, inside a small, fast-moving team. You'll own the wellness partner portfolio end to end: prospecting, negotiating, contracting, ongoing performance management, and renewal decisions. You'll lead commercial negotiations with partners directly, with the Head of Ecosystem involved on the most strategically significant deals. You'll also build the go-to-market (GTM) and operations playbooks that keep every partner commitment on track as the program scales through launch and into rapid growth. It's a genuine blend of external relationship work and internal program building, and the right person will enjoy both equally.

What you will be doing:

• Own the wellness partner portfolio end to end: sourcing, contracting, onboarding, and ongoing management across a broadening range of wellness categories, maintaining a pipeline of prospective partners and recommending additions or replacements to keep the ecosystem strong.
• Lead commercial negotiations and partner relationships: leading deal negotiations from initial commercial discussion through to signature, acting as the primary commercial and operational contact for all contracted partners, and managing check-ins, quarterly business reviews, escalations, and renewal decisions once the program is live.
• Build the playbooks that make the marketplace run: creating the GTM playbook (activation campaigns, webinars, ongoing partner engagement) and the Operations Support playbook (member support triage, cancellations, escalation paths, and partner compliance).
• Coordinate partner workstreams across the business: acting as the internal point of contact for partner-related requests and aligning different functions across the business.
• Partner performance reporting: consolidating redemption, activation, engagement, and cost data into regular reporting for the Head of Ecosystem and senior leadership, with trends flagged and recommendations included.
• Manage partner risk and compliance: tracking contractual obligations (data provision, branding, integration SLAs), assessing network risks like concentration and integration readiness, and flagging early warning signs before they escalate.

About You:

• Genuinely curious and passionate about health, wellness, and fitness.
• 5+ years in partnership management, key account management, program management, or a comparable commercial/operational role.
• Relationship management experience with accountability for a portfolio of external partners, ideally involving product integrations or platform/marketplace relationships.
• Proven commercial negotiation experience: you've led deal negotiations independently, not just supported them, and you're comfortable holding a commercial position in the room without escalating every decision.
• Experience coordinating cross-functional workstreams across multiple internal teams and external partners.
• Excellent written and verbal communication, including partner-facing correspondence and reporting.
• Comfortable operating with a high degree of autonomy in a role and program that is still being defined.
• Comfortable using AI tools day to day, with the judgment to critically assess outputs and the skill to direct them well.
• Strong analytical skills with the ability to interpret partner performance data, identify trends, and make data-driven recommendations.
• Experience in a startup, scale-up, or marketplace/platform environment where processes were being built rather than maintained is highly valued.

What you’ll Love

At Fitness Passport, we provide access to great gyms and wellness facilities, and we've built a workplace to match. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We live our wellness values every day. Our BeneFit Passport Rewards Program and values-driven culture support your wellbeing inside and outside of work.

Here’s what’s waiting for you:

✅ Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

🌿 3 paid well-being days per year – because rest and recharge matter

🏡 Hybrid & flexible work – our team enjoys three days a week in our office space

💻 Generous WFH allowance to support our hybrid model

🏋️‍♂️ Ongoing wellness perks – think fitness challenges, guest speakers, and more

👶 Paid parental leave to support you and your family

🧠 Mental health support through Clear Head & our Employee Assistance Program

🏆 Rewards & recognition – Earn Hero Points and get rewarded for your impact!

🎉 Regular social events to stay connected and celebrate wins

🐶 ‘Pawesome’ incentives like bring your dog to work day

How to Apply:

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We can’t wait to meet you!