Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
Lead and grow the Ecommerce business by owning end-to-end commercial performance, driving P&L optimisation, and improving online sales through data-driven trading strategies. Guide and develop a high-performing team while collaborating cross-functionally to enhance customer experience, elevate digital merchandising, and deliver sustained growth across the EMEA digital ecosystem.
MAJOR ACCOUNTABILITIES:
Managing a team of 6, which includes Senior Traders, Traders, Trading Specialists andAssistants.
Leading the Ecommerce channel – being accountable for all commercial operations with theTrading team and having shared accountability for Merchandising, EcommerceMarketing, CustomerExperience, Customer Care and CRM
Full ownership of the Ecommerce P&L, partnering with Digital Finance team to budget,forecast andoptimizetheEcomm-related cost and margin
Leading New Balance’s Strategic GBU roadmap for digital together with the Trading teamand be the owner of the Lifestyle GBU and represent DTC within the EMEA Lifestyle triad
Partnering with key cross functional teams within the region and global, including Brand Marketing, Merchandising, Product and Global Direct to Consumer teams, to integratebusiness priorities and to challenge these teams to grow the site performance
Building processes for efficient collaboration between Ecommerce Trading, Operation,Marketing and Analytics teams
Maximising online sales performance through an effective day to day adaptations of thesite withyour team, increasing conversion, AOV, promotionalactivityand minimising customerbounce rates
Using website analytics (GA360) to analyze results and user engagement with categories, featured product placement, and general online shopping experiences to help find opportunities and wins.
Working closely with the Merchandising team to understand seasonal buy, to maximizeinventory, ensuring in-stock position to support marketing and web features; developstrategies to address underperforming inventory
Partnering with Ecommerce Marketing to provide trading vision to email,searchand socialcampaigns and Operations team to ensure all site updates are madein a timely mannerandfunctioning properly
Producing weekly and monthly reporting & analysis, onsite and category performance andcustomer behaviour by channel in partnership with the Analytics Lead and ensuring you usethis to optimise the user journey, productpositioningand categorisation
REQUIREMENTS FOR SUCCESS:
Relevant years of experience within an Ecommerce setting or in a fast-trading environment, ideally as a Trading or Digital Merchandising Manager.
5+ years of people management experience andprovenleadership abilities.
Proven experience in forecasting, digitalmerchandisingand category performance reportingand analysis
Excellent commercial awareness with a strong focus to maximise conversion.
Highly organised, with an ability to coordinate delivery in collaboration with several teams.
Experience with web analytics tools (e.g. Google Analytics) and highly proficient in Excel.
Business user experience in an Ecommerce platform, SFCC is a plus.
Proficient in English, other European languages are an advantage.
Clear understanding of, and passion for, sneaker culture/fashion/youth culture andsports anda brand guardian.
BENEFITS:
Discretionary Bonus Opportunity
Discount on health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
Employee Discount
Work from home allowance
Home working equipment
Sports subscription services
Flexibility to work 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
