Pet Drugs Online Role

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.

About Us

Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service, not just to our customers, but to our people too.

We're proud of our friendly, dog-loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.

We're seeking an experienced and commercially minded Senior eCommerce Merchandiser to join the eCommerce team at Pet Drugs Online. This is a hands-on role focused on driving online sales performance, improving conversion, and delivering an outstanding customer experience through effective onsite merchandising and optimisation.

How You'll Make a Difference

You will be responsible for executing merchandising activities across the website, ensuring products are accurately presented, easy to find, and effectively promoted. Working closely with colleagues across Marketing, Commercial, SEO, and Content teams, you'll use data and customer insights to identify opportunities for improvement and support the delivery of revenue and conversion targets.

This is an ideal opportunity for a highly analytical and detail-oriented eCommerce professional who enjoys working in a fast-paced digital environment and delivering measurable results.

Key Responsibilities

• Own the day-to-day onsite merchandising of the website, ensuring products, categories, and promotions are accurately presented and optimised
• Execute product listing, categorisation, navigation, and search merchandising activities to improve discoverability and conversion
• Monitor site performance and identify opportunities to improve product visibility, customer journeys, and commercial outcomes
• Use web analytics, search data, and customer behaviour insights to optimise merchandising performance
• Maintain product data quality and ensure product information, attributes, imagery, and content are accurate and up to date
• Support the planning and implementation of promotional campaigns, seasonal activity, and trading events
• Conduct regular audits of product listings, categories, and site content to maintain a high-quality customer experience
• Work closely with SEO, PPC, Content, Commercial, and Supplier teams to improve product performance and visibility
• Support the optimisation of onsite search, filtering, and product recommendation functionality
• Build and maintain strong working relationships with suppliers to secure quality product information and assets
• Produce regular performance reporting and make data-driven recommendations for improvement
• Contribute to the continuous improvement of merchandising processes and ways of working

You Might Be a Great Fit If...

• Proven experience in an eCommerce merchandising, online trading, or digital retail role
• Strong understanding of ecommerce KPIs including conversion, revenue, average order value, and customer engagement
• Highly analytical, with experience using data and insights to improve online performance
• Confident using web analytics tools such as Google Analytics, ContentSquare, heatmapping tools, or similar platforms
• Experience managing product data and working with ecommerce platforms, PIM systems, or CMS tools

Desirable

• Experience using Adobe Commerce, ERP systems, or PIM platforms such as Pimberly
• Experience within pet retail, healthcare, pharmacy, or other high-volume ecommerce environments
• Exposure to product discovery, personalisation, or conversion optimisation tools
• Basic understanding of SEO principles and their impact on ecommerce performance

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:

• The opportunity to play a key role within a growing ecommerce business
• Hands-on ownership of high-impact merchandising activities
• Ongoing learning and development supported by experienced colleagues and leaders
• A collaborative, values-led culture focused on care, community, and continuous improvement
• Opportunities to broaden your ecommerce expertise across trading, optimisation, and digital performance