Job Description

What you'll bring to the team

Senior Ecommerce Manager (FTC)

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Fixed term until August 2027

We're looking for a Senior eCommerce Manager to lead the operational delivery of digital campaigns across our portfolio of attractions. This is a hands-on role for an experienced eCommerce professional who thrives in a fast-paced environment and enjoys turning campaign strategies into seamless digital experiences.

You will be responsible for managing campaign execution across web and app platforms, building and optimising landing pages, overseeing onsite merchandising, and ensuring every digital campaign launches on time and to the highest standard. Working closely with Marketing, Commercial, CRM, Paid Media, Product, and regional teams, you'll use data and insights to drive performance, improve conversion, and deliver exceptional customer journeys.

This is an exciting opportunity to play a pivotal role in shaping the digital experience for millions of guests while contributing to the growth of a global entertainment brand.

Qualifications & Experience

To be successful in this role, you'll bring:

• Proven experience in eCommerce, digital trading, or online merchandising within a fast-paced environment.
• Strong understanding of conversion rate optimisation (CRO), customer journey optimisation, and digital trading principles.
• Experience building and managing web content, landing pages, and onsite merchandising activities.
• Advanced Excel skills with the ability to analyse large data sets and turn insights into actionable recommendations.
• Experience with web analytics platforms, A/B testing, and test-and-learn methodologies.
• Excellent organisational skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Strong communication and collaboration skills, with the ability to influence cross-functional teams.
• Experience with the Accesso platform is highly desirable.
• Experience within the leisure, travel, entertainment, or hospitality sectors would be advantageous.

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Competitive