MSA Outsourcing Solutions

Senior E-commerce Consultant

MSA Outsourcing Solutions  •  Johannesburg, ZA (Onsite)  •  3 hours ago
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Job Description

MSA Outsourcing Solutions - UK is seeking a Senior E-commerce Consultant to support one of our UK based clients and to take full end-to-end ownership of their online business and lead its next stage of scalable, profitable growth.

This is a high-impact leadership role suited to an experienced e-commerce operator who has already successfully built, scaled, or transformed digital-first or omnichannel brands. You will be responsible not only for driving day-to-day performance across digital channels, but for shaping the overall commercial and technical direction of the e-commerce business.

Requirements

  • Take full ownership of the end-to-end e-commerce growth strategy, driving revenue, profitability, and long-term business scalability.
  • Lead all digital acquisition and retention channels, ensuring integrated performance across paid media, SEO, email marketing, and organic growth.
  • Design and execute a data-led growth roadmap aligned to commercial objectives, customer behaviour insights, and seasonal trading patterns.
  • Own the full customer lifecycle strategy, increasing acquisition, conversion rates, repeat purchases, and customer lifetime value.
  • Oversee and optimise the e-commerce website experience, ensuring high-performing UX, conversion optimisation, and seamless customer journeys.
  • Partner with technical teams to manage and evolve the e-commerce platform architecture, integrations, and system performance.
  • Lead performance marketing strategy across Meta Ads, Google Ads, and other paid channels, ensuring profitable scale and efficient ROAS.
  • Own email marketing and CRM strategy (Klaviyo), including segmentation, automation flows, and lifecycle campaigns.
  • Drive SEO strategy across technical, on-page, and content pillars to increase high-intent organic traffic and conversions.
  • Develop and oversee high-quality, conversion-focused content including ad copy, landing pages, blogs, buying guides, and campaign messaging.
  • Analyse performance using GA4, CRM, and e-commerce analytics tools to inform strategy, reporting, and optimisation decisions.
  • Manage promotional strategy, pricing inputs, and trading calendar alignment to maximise commercial performance across seasons and campaigns.
  • Continuously identify growth opportunities across product, channel, and customer segments to scale the business.
  • Ensure all digital initiatives are commercially driven, measurable, and aligned with overall business objectives.
MSA Outsourcing Solutions

About MSA Outsourcing Solutions

Lower your staffing costs, not your dreams!

If you’re a growing business, you’re likely bearing the brunt of the staffing shortages. You’re trapped in a quandary: you can’t afford to match the exorbitant salary demands of office workers, but you need to hire to operate and expand.

We believe that South Africa is the ideal place to hire virtual employees due to the combination of three factors: a high unemployment rate, high tertiary education levels, and superior native spoken and written English communication skills.

However, for virtual remote staffing to be worthwhile, and sustainable, you need on-the-ground management and robust oversight. Without that, your remote staff ends up being more headache than they’re worth. That’s why we’re not a broker or recruitment company outsourcing solution. We’re your complete remote back office, where employees become integral, reliable members of your team, helping you carry out your operational needs at the highest level.

Our unique value is built on two core pillars:

● Who we hire. We don’t match you up with existing agents. Instead, we recruit exclusively for your job, ensuring your employees have the ideal skills and experience.

We use a rigorous multi-step screening and filtering process that includes in-person interviews, skills tests, and aptitude assessments. And, once

we’ve shortlisted the top candidates, you hold interviews.

You always have the final say in who joins your team.

How we manage.

We’re not only dedicated to recruiting the top talent for your needs. We’re just as dedicated to strong oversight to ensure they’re meeting targets and achieving their goals.

All our staff work from our central office, under the keen supervision of our astute management team that ensures they’re hitting their KPIs at the standards you require.

You get the flexibility to grow your business as fast as you need, without any of the exorbitant payroll costs & management hassles that you’d encounter if you hired locally.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Johannesburg, ZA
Year Founded
Unknown
Website
msaos.com
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