Job Description

Senior Driver Operations Specialist

Department: Market Operations & Supply

Employment Type: Full Time

Location: Egypt

The Driver Operations Senior Specialist is a key contributor within inDrive Egypt's supply growth function.
This role is responsible for optimizing the end-to-end driver registration funnel, building and managing offline
recruitment channels, supporting supply readiness for new tariff launches, and monitoring competitor
landscape to inform strategic decisions. The ideal candidate is data-driven, operationally hands-on, and
comfortable working cross-functionally across Marketing, Product, and City Operations teams.

Key Responsibilities

New Drivers & Active Drivers Targets

• Serve as the primary owner of New Driver and Active Driver targets across assigned cities and
• markets
• Define weekly and monthly supply targets in alignment with City Operations and Business Planning
• teams
• Build and maintain dashboards to track new driver additions, activation rates, and active driver trends
• on a daily basis
• Identify supply gaps early and trigger corrective actions across recruitment, activation, and retention
• channels
• Lead weekly supply reviews, presenting performance vs. target with clear root cause analysis and
• action plans
• Coordinate with Marketing, Ops, and Product teams to ensure all functions are aligned toward supply
• KPI delivery

Driver Registration Cycle & Funnel Optimization

• Own the end-to-end driver onboarding funnel from lead generation to first completed ride (D1)
• Identify and address drop-off points across registration stages through data analysis and process
• improvement
• Collaborate with Product and Tech teams to streamline the in-app registration experience
• Define, track, and report on funnel KPIs including conversion rates, time-to-activate, and drop-off rates
• Implement A/B tests and process experiments to continuously improve activation rates

Offline Recruitment Channel Development

• Design, execute, and scale offline driver acquisition strategies including roadshows, activations, and
• partner programs
• Build and manage a network of offline recruitment touchpoints across target cities
• Coordinate with the Driver Marketing team on field activations, usher deployment, and branded
• materials
• Track offline channel performance and optimize based on cost-per-acquisition and quality of driver
• cohorts
• Identify and onboard local partners, community leaders, and referral agents to expand recruitment
• reach

Supply Building for New Tariff Launches

• Lead supply readiness planning ahead of new city or tariff launches, ensuring minimum viable driver
• supply at go-live
• Develop city-specific driver acquisition plans aligned with demand forecasts and launch timelines
• Coordinate cross-functionally with City Ops, Marketing, and Product to execute pre-launch driver
• pipelines
• Monitor supply health post-launch and implement rapid-response actions to bridge supply gaps

Competitor Tracking & Market Intelligence

• Continuously monitor competitor driver-side activities, incentive structures, onboarding flows, and new
• initiatives
• Produce regular competitive intelligence reports with actionable recommendations for Operations and
• Strategy teams
• Benchmark inDrive driver experience and acquisition metrics against market standards
• Flag emerging competitor threats and opportunities to senior stakeholders in a timely manner