Job Description

Senior Driver Operations Specialist

Department: Expansion team

Employment Type: Full Time

Location: Kazakhstan

We are looking for a Senior Driver Operations Specialist to join the Expansion team exciting country launches, large-scale challenges, and the potential for long-term business trips await you.

Responsibilities

• Lead local driver operations, including recruitment, onboarding, and performance tracking.
• Hire, onboard, and train local supervisors and agents.
• Monitor key driver metrics and identify areas for improvement.
• Manage day to day operational processes: incentives, payouts, guard program, recruitment flows, agency coordination.
• Prepare and maintain daily/weekly dashboards and reports.
• Communicate directly with drivers and via CRM campaigns.
• Coordinate external partners: freelance recruiters, marketing agencies, suppliers.
• Ensure compliance with data handling standards, including sensitive/personal information.
• Support and drive local launch and scaling activities across multiple cities/regions.

Qualifications

• 2–3 years of hands-on experience in operations, ideally in ride-hailing or similar high-paced industries.
• Strong analytical skills and experience working with data (BigQuery, Google Sheets/Excel – formulas, filters, pivot tables, charts).
• Solid understanding of key operational KPIs and ability to interpret trends.
• Proactive mindset, ability to spot bottlenecks and propose practical solutions.
• Experience conducting interviews, onboarding new hires, and training teams.
• Strong multitasking and project management skills; ability to work across parallel workstreams.
• Self-starter with a structured approach to checklists and process execution.
• Excellent verbal and written communication skills, including clear reporting and driver-facing communication.
• Experience managing external vendors and freelancers is a plus.
• Attention to detail, especially when handling numbers and sensitive data.
• Fluency in English.

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services, including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.
• Fitness club membership discount.