Job Description

About Bluemercury:

At Bluemercury, we are on a mission to create a brighter future with bold representation for all. With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit: www.bluemercury.com.

This position is responsible for exemplifying Bluemercury’s customer service philosophy for New Stores, maximizing revenue and providing a high standard of customer service. You will serve as a feedback liaison between executives and stores. This individual will drive new store results above proforma to ensure the new stores onboarding are successful.

Key Responsibilities:

• Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
• Create introductions to new vendor partners.
• Customize and curate skill building guides based on store needs.
• Model the Bluemercury mission in all interactions with internal and external customers.
• Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
• Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team.
• Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.
• Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
• Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.
• Responsible for operational execution at the store level.
• Responsible for ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff.
• Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
• Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner.
• Ensures execution of Bluemercury policies and procedures at the store level.
• Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.

Qualifications:

• 3+ years of leadership in multi-unit management, selling high- end cosmetics and skincare.
• Ability to travel to multiple store locations.
• Must be a hands-on leader with an entrepreneurial spirit, high- energy and attention to detail.
• Demonstrated results in previous leadership roles.
• A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team.
• Outstanding communications skills, both verbal and listening.
• Ability to adapt in a dynamic, ever-changing, high growth environment.
• Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism.
• Strong organizational skills and conflict resolution skills.
• Willingness to work a flexible schedule and must be available to work Saturdays.

What we can offer you:

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Competitive pay; including commission and bonus opportunities
• Merchandise discounts and gratis
• Paid time off (PTO) for full time hourly employees
• Coverage across medical, dental, vision, and 401K
• Advancement opportunities and mentorship to grow your career
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

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