Job Description

Senior Dispute and Collections Specialist_Irving TX

About PrimeSource Building Products, Inc. With 34 distribution centers throughout the US and more than 1,200 employees, PrimeSource is an international distributor of building materials serving residential, commercial, and industrial new-construction and remodeling markets as a value-added link in the distribution chain. Core products distributed under the nationally known Grip-Rite® and Pro-Twist® brands include: Nails, screws, and collated fasteners; tools, compressors and accessories; residential and commercial roofing products; diamond blades and accessories, gypsum accessories, weather protection and covers, adhesives and caulks, contractor bags and poly sheeting, building accessories; rebar and concrete accessories; and fencing and wire. For more information, please visit www.primesourcebp.com , www.griprite.com, www.pro-twist.com

PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products is seeking reliable, hard working Dispute and Collections Specialist to work in our corporate office located in Irving, Texas

As a senior dispute and collections specialist you will play a critical role in our customer experience by timely and accurately resolving challenges driving delinquency through effective communication in all situations. You will play a critical role in reducing Accounts Receivable exposure by ensuring assigned portfolio is pro-actively monitored and collections efforts are prompt, effective and according to company policy.

• Actively participate in projects to drive AR automation, operational effectiveness and performance improvement that lead to a positive and measurable impact on the business
• Participates in a team environment interacting and providing innovative suggestions to reduce transaction(payment and adjustment) exceptions and unapplied or misapplied payments.
• Study, interpret and develop a thorough understanding of problems and opportunities; ability to develop andcommunicate the story to various levels of leadership
• Facilitate EDI and other means of electronic interchange
• Responsible for critical review, analysis and resolution of customer deductions and short-payments driving delinquency within defined SLAs. Communicate and collaborate with other groups to identify and resolve root cause to prevent non-conformities
• Proactively manage portfolio including past due status, placing delinquent accounts on hold based on policyguidelines and collaborates with DC, sales, or customer as appropriate. Accountable for reducing delinquencyfor assigned accounts to achieve individual and department goals.
• Analyzes customer account information including customer’s purchases, payments, history, ability to pay and business strategy to determine if an order on credit hold can be released ensuring compliance to credit policy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Relevant Education and/or Experience for this role include:

• 5+ years with overall Accounts Receivable knowledge and experience or Bachelor's Degree in Business
• 3+ years of deduction or dispute resolution experience preferred
• SAP or similar ERP required
• Experience with High Radius a plus
• Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate Excel skills.
• Excellent communication and interpersonal skills, with the ability to work with all levels of department management and with customers
• Professional demeanor and superior written and verbal communication skills
• Experience in high volume organization with the ability to work in a fast-paced environment and have the flexibility to handle various job assignments

Qualifications

PrimeSource Building Products, Inc is an Equal Opportunity Employer PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.

PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.

PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.