Job Description

• Lead the execution of shared services strategies that drive operational efficiency, consistency, and scalability across multiple business units and functions
• Oversee the design, optimization, and standardization of end‑to‑end processes, ensuring services are delivered with quality, reliability, and measurable performance outcomes
• Direct multiple teams and leaders across shared services disciplines, establishing clear priorities, performance expectations, and accountability
• Manage shared platforms, systems, and services to ensure stability, integration, and alignment with enterprise technology and data strategies
• Own relationships with key vendors and service partners, including contract oversight, performance management, and cost optimization
• Partner closely with executive leaders, business stakeholders, and functional teams to align service delivery with evolving organizational needs
• Ensure shared services operations align with regulatory requirements, risk frameworks, and internal controls, proactively addressing issues and improvements
• Develop and manage budgets, capacity plans, and resource allocation to support current operations and future growth
• Use data, metrics, and insights to drive continuous improvement, inform decision-making, and enhance both employee and member experiences

• 8+ years’ experience leading shared services, operations, business support, or partner enablement functions within financial services, lending, banking, or credit union environments 
• 6+ years’ experience leading a diverse team including hiring, coaching and performance management 
• Lead centralized business operations support enabling safe, scalable, and compliant third‑party lending across auto, consumer, and mortgage channels
• Provide enterprise oversight of the full third‑party lifecycle, including onboarding coordination, contract execution support, change management, and off‑boarding
• Establish and maintain governance frameworks for third‑party lending in partnership with Legal, Compliance, Risk, Finance, Vendor Management, and Operations
• Own business processes supporting third‑party risk management, including due diligence coordination, ongoing monitoring, issue tracking, and remediation support
• Partner cross‑functionally with Partner Lending, Indirect Sales, Mortgage, Underwriting, Fulfillment, Credit Risk, and Compliance to ensure consistent execution
• Ensure regulatory, policy, and contractual requirements are met through standardized documentation, controls, and operating procedures
• Lead audit readiness, regulatory exam support, and issue response management across all third‑party lending programs
• Drive standardization, reporting, and continuous improvement initiatives to enhance efficiency, transparency, and scalability of third‑party support operations
• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred

• Traditional medical, dental, and vision coverage
• 401K general company matching per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)