Job Description

Lightcast is seeking a strategic, execution-focused leader to scale and optimize the product organization's value delivery.  The Senior Director of Product Operations role drives operational excellence across product management, strengthens a customer-centric approach, and ensures alignment between product strategy, customer needs, and business outcomes.

Major Responsibilities:

Product Operations Leadership:

• Build and lead the Product Operations function to support scalable, efficient product development

• Establish best practices across the product lifecycle (discovery, prioritization, delivery, measurement)

• Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success

• Oversee release management and support go-to-market coordination with Product Marketing

Strategic Planning & Execution:

• Lead planning processes (quarterly/annual planning, OKRs, roadmap alignment)

• Improve prioritization frameworks aligned to company strategy and outcomes

• Translate business goals into clear product initiatives

• Own and optimize Productboard for product insights, prioritization, and roadmap communication

Insights & Reporting:

• Define and track product OKRs, KPIs, and operational metrics

• Build reporting to measure product performance and team effectiveness

• Provide visibility into progress, risks, and opportunities

Cross-Functional Enablement:

• Improve communication and transparency across teams

• Partner with Sales, Marketing, and Customer Success to support go-to-market alignment

• Establish feedback loops to capture and act on customer and internal insights

Education and Experience:

• 8+ years in Product, Product Operations, or related leadership roles

• Experience building or scaling a Product Operations function in a B2B or data-driven environment

• Strong strategic thinking with hands-on execution

• Data-driven mindset with experience defining and using product metrics

• Ability to translate customer insights into product decisions

• Strong stakeholder management and ability to influence across senior leaders

• Experience driving alignment across cross-functional teams

• Hands-on experience with tools such as Productboard, Jira, or similar

• Familiarity with agile or lean product development practices

• Experience in data, analytics, HR tech, or labor market intelligence preferred

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.