Co-own revenue growth, contributing directly to pipeline development, deal strategy, and win execution
Partner with Business Development (BD) and Subject Matter Experts (SME) to shape client opportunities into scalable, high-value solutions
Actively participate in client engagements, proposals, and bid defenses as a solutions expert[AV1]
Identify market trends and translate them into commercial offerings, differentiated capabilities, and repeatable solutions
Partner with Business Development, Marketing, and Inside Sales to support market-facing content, campaigns, and outreach aligned to solution offerings
Lead the design and evolution of integrated, client-centric solutions across PBS and other Cytel services
Translate complex client needs into clear, executable solution frameworks that balance value, feasibility, and profitability
Leverage the PBS and other Cytel service catalogues, ensuring offerings are modular, scalable, and commercially compelling solutions to meet customer needs
Partner with Global Functional Heads (GFHs) to align capabilities with market demand and future growth areas
Oversee portfolio delivery to ensure alignment with commercial commitments and client outcomes
Ensure strong linkage between solution design, scope, pricing, and delivery execution
Drive financial performance, including margin optimization, forecasting accuracy, and resource efficiency
Establish governance to proactively manage risk, scope evolution, and client satisfaction
Operate within an agile, commercially aligned model connecting BD, SAM, delivery, and functional SMEs
Ensure seamless handover from sales to delivery, maintaining continuity of solution intent and client expectations
Enable data-driven decision-making through KPIs tied to growth, profitability, and delivery performance
Serve as a senior point of contact for strategic clients, particularly in complex or high-value engagements
Build Cytel’s reputation as a thought partner in advanced analytics, patient data, and real-world evidence, together with the SMEs in each of these spaces
Represent capabilities externally through industry engagement, thought leadership, and client forums
Proposal volume (number of opportunities supported)
Competitive hit rate (win rate vs competitors)
New business awards (NBA) value at or above budget
Revenue contribution from supported and influenced opportunities
Pipeline value shaped through solution architecture engagement
Growth in average deal size and multi-service solution adoption
Gross margin performance aligned to targets
Client satisfaction (CSAT/NPS) for supported programs
Client retention and expansion within key accounts
Upsell and cross-sell revenue contribution
Delivery aligned to defined client outcomes
Forecast accuracy between sold and delivered scope
Quality of scope definition and change management
Effectiveness of sales-to-delivery handover
[AV1]Just need to be careful they are not the SME, but overall solution
Bachelor’s degree required; advanced degree preferred
10+ years in life sciences services, clinical development, analytics, or consulting
Demonstrated experience in solution design, commercial support, or complex deal shaping
Strong commercial acumen with understanding of pricing, margins, and deal strategy
Expertise in solution architecture and consultative selling
Ability to translate market needs into scalable service offerings
Superb communication and client influencing skills
Solutions thinking with ability to see operational impact clearly to ensure successful delivery can be met
High emotional intelligence and stakeholder management
Ability to lead through influence across global, matrixed organizations
Cytel is the world’s leading data-science CRO, driving advancements in human health through robust analytics and innovative clinical trial software. For nearly four decades, we have set the standard in adaptive trial design, leveraging extensive data insights to inform strategy throughout every phase of drug development and commercialization. Our mission is clear: accelerate drug development, enhance success rates, and deliver better patient outcomes. With a comprehensive suite of services from innovative trial design to end-to-end biometrics and real-world evidence, our specialized, multidisciplinary team ensures optimal strategies for preclinical research, trial execution, market access, and reimbursement.
Headquartered in Cambridge, Massachusetts, Cytel has a global presence with over 2,000 employees across North America, Europe, and Asia. Learn more about how Cytel is harnessing the power of data to advance human health at www.cytel.com.
