inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.
As we continue to scale nationally, we are seeking a strategic leader to drive Partner Success, Operations, and Enablement, ensuring our restaurant and commercial partners achieve exceptional outcomes throughout their lifecycle with inKind.
The Senior Director, Partner Success, Operations & Enablement is responsible for defining and executing the company's end-to-end partner success strategy, encompassing onboarding, enablement, partner operations, support, adoption, retention, and long-term growth.
This leader will build and scale the systems, teams, programs, and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.
The Senior Director will serve as the voice of the partner, partnering closely with Product, Engineering, Revenue, Marketing, Finance, and Executive Leadership to drive partner success, operational excellence, and strategic growth initiatives.
This role combines strategic leadership, operational execution, organizational development, and customer-centric innovation.
This leader will own and be accountable for:
Base Salary: $170,000 – $195,000 DOE
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Founded in 2016, inKind’s mission is to support restaurants and connect consumers with experiences that enrich their everyday moments and commemorate their landmarks. In our eyes, Restaurants don’t just fill your belly, they teach you about culture, mark important milestones in your life and when done right, make you feel like part of a community. They are a vital thread in the fabric of life.
inKind was inspired by our experience running a restaurant incubator in Washington D.C. There, we learned what it meant to be good operators, while also designing and testing our latest tech, enhancing the experience for restaurateurs and customers. By identifying the ongoing challenges facing the F&B industry firsthand, we created a unique model to fund restaurant ventures.
Through this innovative approach, inKind provides funding to restaurants of all shapes and sizes who are looking to grow. As part of our model, we take credit in the restaurants we fund and from it, market and sell high-dollar gift cards to guests. These customers then interact, transact, and enjoy positive experiences at their favorite restaurants thanks to our dedicated team and inKind app. This flywheel allows inKind to grow, ensures the success of restaurant operators, and provides customers a way to support and discover great restaurants. For more information, visit inKind.com.
If you’re interested in a career and inKind, please visit inkind.com/careers for a full listing of available job roles.
