Job Description

Our client is an American fast food restaurant chain with close to 100 outlets in Malaysia.

Senior Director, Operations

Reporting to the General Manager, you will be responsible for structuring, leading and overseeing the Operations and Training departments into a cohesive unit poised for excellence.

Key responsibilities:-

• Oversees all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of information to management.
• Define, implement and revise operational policies and guidelines for the organisation.
• Act as the company's main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its competitive position.
• Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
• Plan, Develop and Implement effective short and long-term strategic plans, and lead efforts to achieve sales and profit targets.
• Drive the operations financial performance through sound operational practices carried out by a well-managed, trained and supervised team.
• Implements policies and procedures that improve operational effectiveness and maximizes long-term store performance.
• Protects the brand by ensuring that restaurants are in compliance with HQ standards, policies, and values.
• Performs any other duties as entrusted by your superior and/or any other representative as assigned by the Management from the time to time.

Requirements:-

• Minimum 10-15 years working experience in the fast food, QSRs, casual restaurants, retail chains, food and beverage franchises industry.
• Minimum 5 years solid business experience in managing a sizeable F&B operations. Proven experience in P&L management, strategic planning, operation management, people management.
• Problem solving, analytical, communication skills.