The Senior Director of Work and Training is a strategic leader responsible for designing, implementing, and continuously improving learning experiences that drive team member and participant growth, skill development, and successful program outcomes within the Fedcap Families program. This role
translates organizational goals, workforce development priorities, and learning needs into engaging, relevant, and measurable learning solutions that support progress and advancement.
The Senior Director of Work and Training oversees and ensures effectiveness in the coordination, development, delivery, and evaluation of curricula, training materials, instructional resources, and learning pathways that align with program objectives. Through collaboration with program leadership, participant-serving personnel, subject matter experts, and external partners, this role ensures learning content is current, accessible, culturally responsive, and aligned with market trends. The SDLRD utilizes data, feedback, and performance metrics to assess training effectiveness and makes informed improvements that enhance learning outcomes and engagement.
A critical responsibility of this position is the observation, evaluation, and continuous enhancement of
instructional delivery and learning experiences. The Senior Director of Work and Training conducts structured reviews of workshops, training sessions, and learning activities to assess instructional quality, levels of engagement, curriculum alignment, and learning effectiveness. Findings are documented and translated into actionable recommendations, facilitator coaching, professional development plans, curriculum revisions, and quality improvement initiatives. This process ensures learning experiences are delivered with consistency, accuracy, and a clear focus on skill acquisition, as well as opportunities for personal and professional growth.
Your Responsibilities Will Include
Leadership, Performance Management & Accountability
Lead the design, implementation, and continuous improvement of learning and resourcedevelopment
initiatives for Fedcap Families, establishing clear learning objectives and measurable outcomes aligned with programmatic success metrics, personal or professional development goals, and contractual requirements.
Ensure instructional excellence by regularly observing and evaluating workshops, training sessions,and
learning activities, assessing engagement, instructional effectiveness, curriculum alignment, facilitation quality, and progress toward learning and career advancement goals.
Provide timely, actionable feedback to instructional team and other facilitators, translating observations into targeted coaching, professional development opportunities, instructional best practices, andperformance
improvement plans, when necessary.
Develop and implement learning strategies that build capacity, enhance facilitation skills, strengthen engagement techniques, and promote effective delivery of curriculum and workforce development programming.
Monitor and evaluate training effectiveness through assessments, feedback, learning outcomes, and performance data, ensuring learning interventions produce measurable improvements in knowledge,skill acquisition, and competencydevelopment.
Generate and analyze learning and performance reports to identify skill gaps, training needs,curriculum enhancements, and opportunities to improve learning outcomes and programeffectiveness.
Design, update, and maintain curriculum, training materials, facilitator guides, and learning resourcesthat reflect industry’s best practices, labor market demands, and organizationalpriorities.
Partner with program leadership, participant-serving personnel, and subject matter experts, to ensure learning content and training delivery remains relevant, engaging, accessible, and aligned with careerladders.
Foster a culture of continuous learning, innovation, and accountability, by promoting knowledgesharing,
instructional excellence, and a commitment to achieving meaningful individual and organizational outcomes.
Learner Impact & Resource Alignment
Cultivate an engaging and learner-centered environment where in-person and virtual learning spacesvisibly reflect organizational values, personal and professional development goals, and a commitment to individual growth andachievement.
Conduct comprehensive reviews of learning environments, instructional resources, and training materialsto ensure they support engagement, accessibility, inclusivity, and effective knowledgetransfer.
Design and maintain high-quality learning resources, facilitator tools, and instructional aids that promotea safe, welcoming, inclusive, culturally responsive, and dynamic learningexperience.
Oversee the development, organization, and continuous improvement of curricula, learning libraries,digital resources, and educational materials, ensuring content remains current, relevant, and aligned with program objectives and industrytrends.
Collaborate with program leadership and operational teams to identify resource needs,prioritize
improvements, and implement solutions that enhance learning effectiveness, strong engagement, and dynamic instructional delivery.
Talent Development & Learning Excellence
Lead the design and implementation of team member learning and professional development strategiesthat
attract, develop, and retain high-performing team members through meaningful growth opportunities and career advancement pathways.
Lead, coordinate, develop, and facilitate onboarding training programs, learning pathways, and competency- based assessments that equip team members with the knowledge, skills, and resources necessary to excelin
their roles.
Monitor learning outcomes and workforce development metrics to identify skill gaps and implementtargeted training, coaching, curriculum enhancements, and professional development opportunities aligned with organizational priorities and programgoals.
Partner with program leadership to establish a culture of continuous learning, accountability, andprofessional growth where expectations are clear, accomplishments are recognized, and development is an ongoingpriority.
Evaluate the effectiveness of training programs and learning resources through feedback,assessments, performance data, and quality assurance measures, using findings to drive continuous improvementand maximizeimpact.
Utilize data dashboards, evaluation tools, and workforce trends to proactively identify emerginglearning needs, measure program impact, and implement continuous quality improvementinitiatives.
What We’re Looking For
Bachelor’s degree in Education, Social Work, Counseling, Psychology, Human Services, Public Administration, Business Administration, or a related field from an accredited institutionrequired. Master’s degreepreferred.
An equivalent combination of education, training, and experience that demonstrates the abilityto perform the duties of the position will beconsidered
Minimum of 3 years of experience in learning and development, instructional design and resource development, or education OR in other related fields, such as operations management, human resources, or healthcareadministration.
Minimum of 5 years of experience supervising and leading teams toward strong outcomes, preferably in the space of learning and development, education, workforce development, or social services. Comparable experience in related industries will also beconsidered.
And/or education or experience deemed appropriate by the agency.
Salary $75k-85k
Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.
Who We Are
Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.
For 87 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 250,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Health and Economic Development, which are strategically aligned for maximum impact.
The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
